About the role
We’re looking for a Deployment Strategist to own how Luminai is deployed, adopted, and scaled inside customer environments. You’ll work closely with Product, Engineering, and Customer teams to translate complex healthcare workflows into reliable, production-ready deployments that deliver real operational impact.
This is a high-ownership role at the intersection of strategy, execution, and systems thinking. You’ll be responsible for turning ambiguity into clear deployment plans, driving launches across multiple stakeholders, and ensuring customers see value quickly and consistently. Your work will directly influence customer outcomes, retention, and how the Luminai platform evolves.
Our team is in-office 4 days a week (Monday - Friday, Wednesday optional WFH) in either San Fransisco, California or New York, New York.
What You’ll Do
- Own end-to-end deployments for Luminai customers, from post-sale handoff through launch and stabilization
- Deeply understand customer workflows, constraints, and operating models to design effective deployment strategies
- Translate customer requirements into clear execution plans, timelines, and success criteria
- Coordinate closely with Product and Engineering to scope work, sequence dependencies, and unblock launches
- Partner with customer stakeholders across Ops, IT, and leadership to drive alignment and accountability
- Identify patterns across deployments and feed insights back into product improvements and platform abstractions
- Manage risks proactively, surfacing issues early and driving resolution before they impact customers
- Run clear communication cadences with customers, including status updates, milestones, and escalation paths
- Help build and refine deployment playbooks, templates, and processes to scale delivery as Luminai grows
