About the Role

We're looking for a Deployment Strategist to own how mdhub lands inside behavioral health organizations - from signed contract to full adoption. This role sits at the intersection of operations, customer success, and product strategy - equal parts strategist and executor.

You'll partner directly with clinic operators, clinical directors, and frontline clinicians to understand their workflows, map their pain points, and design the rollout that makes mdhub the operating system they can't live without. You'll work alongside our Forward Deployed Engineers to scope what needs to be built, then drive the change management and adoption that turns a deployment into a long-term expansion.

This is an early, high-ownership role where you'll work directly with the founding team. You'll be defining what great deployment looks like at mdhub while the product and market are evolving rapidly.

What You'll Do

• Partner with customers to understand their workflows across admissions, clinical documentation, and billing - often embedding directly with their teams to see how they actually operate day to day.
• Collaborate with Forward Deployed Engineers to scope, configure, and deliver mdhub's platform (EHR, CRM, RCM, and AI workers) tailored to each organization's environment.
• Identify the key operational and clinical data that drives customer decision-making, and work with the team to integrate it into mdhub's platform.
• Design and refine clinical workflows that solve real problems - replacing disconnected systems with a single platform where human teams and AI workers collaborate.
• Lead training and onboarding for clinicians, front desk staff, and billing teams - ensuring every user is set up for success and mdhub has lasting impact.
• Present findings, adoption metrics, and strategic recommendations to stakeholders at all levels - from frontline clinicians to executive leadership.