About the role
About the Company Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries. The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry. ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond. About the Role Valon is rolling out its AI-powered platform to large enterprise clients in a highly regulated, operationally complex industry. As a Deployment Strategist , you’ll be at the center of this transformation—on the ground, with customers, helping bridge the gap between our cutting-edge technology and real-world operational success. This is a hybrid role that blends strategy, product thinking, business operations, and technical problem-solving. You’ll work directly with enterprise clients, translating complex needs into scalable workflows, troubleshooting issues in real time, and partnering with internal engineering and product teams to ensure that deployments succeed—not just technically, but organizationally. You’ll spend time onsite during critical moments, deeply embedding with users, understanding nuanced challenges, and guiding implementation. This is an impact-driven, high-ownership role for someone who thrives in ambiguous environments and wants to help build something lasting. What You’ll Do Lead Enterprise Deployments: Oversee & manage the successful rollout of Valon’s platform across our client's most complex business areas, ensuring adoption, usability, and long-term value. Over time, lead a pod of other Deployment Strategists to ensure success over a broader domain. Solve Practical, High Ambiguity Problems: Lead efforts to break down our clients' most complicated problems & partner cross-functionally with R&D teams to drive solutions. Act as a Trusted Client Advisor: Develop deep relationships with senior client leaders and work with them to develop operational and technology solutions to maximize the value of Valon's platform. Bridge Customers and Product: Translate ground-level learnings into actionable feedback for our internal product and engineering teams. Help shape the evolution of our platform. Ideal Background Experience in consulting, business operations, customer success, operations, or other fast-paced environments requiring structured problem solving and strategic communication. Strong analytical thinking—you’re comfortable breaking down ambiguous challenges and identifying the levers that matter. Execution mindset—you own problems end-to-end and bring urgency to delivering outcomes, not just analysis. Technical curiosity—you don’t need to write production code, but you’re eager to learn tools like SQL, Python, and workflow platforms to get the job done. Clear, confident communication, especially with cross-functional teams and external stakeholders. Willingness to travel and embed with customers (~25–50%), especially during high-impact deployment phases Nice to Have Familiarity with enterprise software deployments, workflow design, or implementation strategy. Experience working in regulated, operationally intense industries (e.g., financial services, healthcare, real estate). Exposure to AI, automation, or decision-support tools, even if it’s not core to your past work. Comfort navigating legacy systems, manual workflows, and customer environments that aren't "tech-first." Why Join the Deployment Strategy Team? Be part of a small, high-trust team tackling some of the hardest implementation problems in modern enterprise software. Get on-the-ground exposure to real customer needs, and help shape how technology is delivered in environments that truly need it. Learn from a tight-knit group of experienced operators and product leaders, with strong mentorship and accelerated growth opportunities. Work at the intersection of product, strategy, and execution—this isn’t a ticket-taker role; you’ll own outcomes. This is a role for builders. If you thrive in ambiguity, obsess over getting the details right, and want to help transform how legacy enterprises operate in the real world, we’d love to talk. Benefits Compensation: competitive salary plus a meaningful stake in the company via equity, and 401k plan. NB: The base salary will be based on a combination of past experience and interview performance. Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners! Generous time off: flexible paid time off, sick days, and 11 company holidays Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach. Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
