Deployment Strategy Operations Lead - Planhat | Jobylon --> You are using an outdated browser. Please upgrade your browser or activate Google Chrome Frame to improve your experience. × Oh oh! Awesome! Info! {$ msg.text $} 1">({$ msg.count $}) Deployment Strategy Operations Lead Applications are considered on a rolling basis Multiple locations I'm interested Applications are considered on a rolling basis Multiple locations Job Description Why this role exists We’re not looking for a traditional Ops person. We’re building the operating system for how Planhat deploys, scales, measures, and evolves customer outcomes in the age of AI. This role owns the programs, analytics, and systems that turn our Customer methodology into something structured, measurable, and repeatable — across post-sales and deployment. You’ll sit at the intersection of strategy, AI, systems, and execution. If you like building the machine behind high-performance teams, keep reading. What you’ll do 1. Own Strategic Deployment Programs You will design, operationalize, and continuously improve cross-functional programs that directly impact customer outcomes. Examples of programs include: Digital deployment programs Executive Sponsor program Agentic / AI use case applications inside Planhat Translating CS methodology into processes You will: Turn strategy into structured programs with clear success metrics Define workflows, ownership, reporting, and automation Ensure these programs are actually used (not just documented) Continuously refine based on performance data 2. Own CS Analytics & Reporting You will define what “CS performance” actually means — and make it visible.
Responsibilities: Build reporting frameworks for CS effectiveness and customer outcomes Define leading indicators (not just lagging ones) Operationalize AI-driven insight into performance Partner with Revenue leadership to turn insights into actions 3. CRM & Systems Ownership As we simplify our systems stack, you will help design the next version of our internal revenue operating system.
Responsibilities: Ensure data quality across customer lifecycle Improve system design and architecture Reduce manual work through automation Own some part of CRM hygiene and structural integrity What “great” looks like in this role Our deployment programs are structured, measurable, and evolving AI is embedded in how we score risk, prioritize accounts, and execute Reporting drives behavior — not just visibility Our CRM is a clean, reliable operating system Revenue leadership has clarity on performance without chasing data Work with great people Erik Holm CFO Sanna Westman VP of Partnerships Gurprem Sagoo Customer Success Manager Skills &
Requirements
Who you are This role is for a high-intensity operator who likes building the engine, not just driving the car. You likely have: Strong analytics and data instincts Deep comfort with AI tools and automation High systems thinking capability Bias for execution Ability to translate strategy into workflows Strong stakeholder management skills You are: Forward-thinking and AI-native Commercially sharp Technically fluent Comfortable with ambiguity Energized by building from zero What this role is not Not a passive reporting function Not a pure CRM admin role Not a strategy-only role Not a “wait for instructions” position OTE depends on seniority and location, range will be between 100-160k/year OTE. Great Place to Work Flexible Work Location Paid Parental Leave Flexible Public Holidays Flexible Working Hours Extended Leave Meet-ups & Workations
About the company The customer platform built to acquire, service and grow lifelong customers. TOM Culture is what we say, what we do and how we treat people Genuine No corporate BS - just be honest Fearless We are bold - and we play to win Caring Be kind to yourself and others Impactful When you do something, do it right Malin Skoglund | Contact Person Send e-mail I'm interested Planhat Multiple locations Visit website Powered by
Location
New York
Total raised
$50.0M
Last stage
Series A
Investors
Niklas Skog
CTO & Co-founder
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.