About the role
Deployment Strategy Operations Lead - Planhat | Jobylon --> You are using an outdated browser. Please upgrade your browser or activate Google Chrome Frame to improve your experience. × Oh oh! Awesome! Info! {$ msg.text $} 1">({$ msg.count $}) Deployment Strategy Operations Lead Applications are considered on a rolling basis Multiple locations I'm interested Applications are considered on a rolling basis Multiple locations Job Description Why this role exists We’re not looking for a traditional Ops person. We’re building the operating system for how Planhat deploys, scales, measures, and evolves customer outcomes in the age of AI. This role owns the programs, analytics, and systems that turn our Customer methodology into something structured, measurable, and repeatable — across post-sales and deployment. You’ll sit at the intersection of strategy, AI, systems, and execution. If you like building the machine behind high-performance teams, keep reading. What you’ll do 1. Own Strategic Deployment Programs You will design, operationalize, and continuously improve cross-functional programs that directly impact customer outcomes. Examples of programs include: Digital deployment programs Executive Sponsor program Agentic / AI use case applications inside Planhat Translating CS methodology into processes You will: Turn strategy into structured programs with clear success metrics Define workflows, ownership, reporting, and automation Ensure these programs are actually used (not just documented) Continuously refine based on performance data 2. Own CS Analytics & Reporting You will define what “CS performance” actually means — and make it visible.
Responsibilities: Build reporting frameworks for CS effectiveness and customer outcomes Define leading indicators (not just lagging ones) Operationalize AI-driven insight into performance Partner with Revenue leadership to turn insights into actions 3. CRM & Systems Ownership As we simplify our systems stack, you will help design the next version of our internal revenue operating system.
