About the role
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. Waymo’s cars navigate the world autonomously, but our global security posture is steered by the expertise of professionals like you. Safety is our foundation and is at the heart of everything we do. As a core member of the Physical Security team, you will serve as the primary architect for our investigative workflows, ensuring every case moves with precision from intake to resolution. You will bridge the gap between investigative operations and technical tool performance while serving as a senior investigative resource capable of leading cases during periods of high volume." This role follows a hybrid work schedule and reports to the Head of Physical Security You will: Ensure cases are appropriately flowing through the investigative processing flows to maintain operational velocity and consistency Perform rigorous quality assurance and quality control on cases within the Kaseware case management system to ensure data integrity and legal defensibility Liaise with vendor teams supporting investigations to collect and synthesize actionable inputs for continuous process improvement Create and manage an internal mechanism for tracking service tickets and status updates within Kaseware to provide transparency on tool performance Support investigative leads by serving as a delegate to lead investigations during periods of high volume or in the absence of primary investigators Draft standardized investigative reporting templates and protocols that align with the specific