About the role
About
the Role We’re looking for a leader to own and transform the delivery engine at Clutch, across Technical Delivery, PMO, and Solutions Consulting. As we scale, delivery is a core growth lever. How fast and efficiently we take customers live and into value directly sharpens our edge in the market. At Clutch, delivery and product are deeply intertwined: how we configure and implement is itself part of the product experience. This leader works hand-in-hand with Product and Engineering, and is accountable for reimagining how delivery works end-to-end and building the operating model that enables it.
About
the Team Our Professional Services team is responsible for implementing Clutch products for our Credit Union customers, and carrying them to lasting value. We have a strong bench of managers and deep domain expertise. What we need is a leader who can point that talent at the right problems and get a fundamentally better motion out of
the team, and holding both speed and quality at the same time. What you’ll do Within 1 month, you will: Quickly build trust and credibility with your team and cross-functional partners, while forming a sharp POV on our delivery motion and where it’s leaving speed and efficiency on the table. Identify and launch early high-impact changes, demonstrating a bias for action and experimentation rather than waiting for a full assessment cycle. Own the delivery metrics that matter (CSAT, time to implementation, utilization, and delivery predictability), and establish the cadence and visibility to manage these metrics. Within 3 months, you will: Lead
the team to operational changes that materially bring time-to-implementation down to our targets across all products, without trading away quality. Reshape how
the team is measured and incentivized to reward impact and outcomes over activity. Raise the performance bar across the organization by building the systems that enable clear expectations, priorities, and feedback. Reinvent roles on