Business Area: IT Seniority Level: Mid-Senior level Job Description: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises. The Senior Systems Analyst, CRM will work as part of
the team dedicated to driving innovation based on the needs of Cloudera’s global CRM user base. The Senior Systems Analyst will work cross-functionally with leaders and subject matter experts to plan, design and implement robust and scalable solutions to ensure the Organization can operate efficiently and effectively and adapt quickly to change with minimal interruption. The Senior Systems Analyst will have demonstrated experience solving complex business problems and managing systems for a global organization and can succeed in a fast-paced working environment. The Senior Systems Analyst will also be required to oversee and guide the work tasks and deliverables to ensure successful implementations. In addition, the Senior Systems Analyst will need to be able to provide development teams with sufficient details to implement appropriate system customizations as well as respond to technical support issues as required. This position will be highly visible to, and interact with, leaders within Sales Operations, the broader Field Organization, and across Cloudera and will act as an SME for Cloudera’s Federal teams. Therefore, applicants must not only possess strong analytical, technical and interpersonal skills, they must also be willing to stand in the spotlight and display both passion and competency to senior management...and embrace the opportunity! As this role supports Cloudera’s US Federal organization, Applicants will need to meet citizenship and related criteria under NIST and DFARs regulations to be able to fulfill this role. As a Senior Systems Analyst you will: Proactively seek out and identify needed system enhancements Point of contact for business stakeholders around prioritization, coordination, and escalation of projects and enhancements Analyze existing business processes and system configurations to identify gaps Gather and document business
requirements from end users as well as supporting the prioritization process. Review best practices and elicit information regarding feature roadmap with vendors Design solutions to optimize processes and user experience Present to-be solutions to business stakeholders using formal design documentation, flowcharts, and example use cases scenarios Provide developers with well defined user stories and acceptance criteria to ensure customizations are implemented according to business stakeholder
requirements Ensure system modifications adhere to the change control processes and compliance policies Know when the best solution may not be a change in system design Planning, execution and documentation of testing phases as required. Support monthly release management Communicate system changes to broader user audience in advance so they understand the change and how to use it prior to implementation Develop documentation to support end-user training and knowledge transfer within
the team Resolve L2 support tickets as assigned and within established service level objectives Escalate issues to to vendor technical support as appropriate Answer user questions and direct them to training materials We are excited if you have (Required Experience): B.S. or B.A. degree in BIS, Computer Science or related field Minimum of 5+ years of experience working as a Business Systems Analyst supporting Sales/Sales Operations, Support or Federal stakeholders Salesforce Administrator, Sales Cloud Consultant, or Service Cloud Consultant certification Demonstrated experience developing business
requirements documentation, user stories and user acceptance test scripts Subject matter expertise working with Sales and/or Sales Operations teams with a firm understanding of demand generation, pipeline management, forecasting, and/or quote-to-cash processes Experience with diagramming tools to develop process flow charts and user experience mock ups (LucidChart, Visio, Omnigraffle) Proficiency with G-Suite or MS Office (word processing, spreadsheets, and presentations) Familiarity with Agile project management and development lifecycle processes Ability to adjust and set priorities to meet deadlines Strong verbal communication skills, including presentation skills Ability to work effectively in a professional manner Strong customer service orientation You may also have: Experience with modeling, analyzing and developing reporting capabilities for key metrics to support a software-as-a-service (SaaS) business is highly desirable Security Centre Implementation Experience Experience with eCommerce implementations/operations including products/plans, online payments, and usage analytics is highly desirable Experience with Jira or other support ticket management systems Experience with Salesforce CPQ (or similar tools) is highly desirable Experience with prospecting tools (LinkedIn Sales Navigator and SalesLoft preferred) and/or data enrichment services (D&B and ZoomInfo preferred) Familiarity with SQL programming, relational database management or BI/Analytics platforms This role is not eligible for immigration sponsorship or relocation. The expected base salary range for this role in California & Washington is $94,000 - $138,000 The salary will vary depending on your job-related skills, experience and location What you can expect from us: Generous PTO Policy Support work life balance with Unplugged Days Flexible WFH Policy Mental & Physical Wellness programs Phone and Internet Reimbursement program Access to Continued Career Development Comprehensive
Benefits and Competitive Packages Paid Volunteer Time Employee Resource Groups EEO/VEVRAA #LI-SZ1 #LI-REMOTE It has come to our attention that job seekers have been contacted about fake job opportunities with Cloudera from individuals fraudulently posing as Cloudera employees. These recruiting fraud schemes often include requests for personal information and payments. Be aware that Cloudera will never request a payment as part of its recruitment process. Additionally, Cloudera will never make a job offer without conducting an interview process. Any information submitted to Cloudera in relation to a job application should only be through our official career portal https://www.cloudera.com/careers.html Email communications from Cloudera will come from an email address ending in @cloudera.com. If you are the target of a recruiting scam, consider filing a report with law enforcement authorities. Cloudera is not responsible for fraudulent job offers and/or any claims, damages, expenses, or other inconvenience connected to recruiting scams. For information on Cloudera's Candidate Privacy Notice, click here. If you have any questions about our privacy practices, please contact us at [email protected]. EEO/VEVRAA If you need assistance with applying for a position, please email our office at [email protected].
Salary
$94,000 - $138,000
Location
Remote
Total raised
$1.0B
Last stage
Public
Investors
Jeff Hammerbacher
Co-Founder
Mike Olson
Co-Founder & CEO (founding)
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.