About the role
Business Area: IT Seniority Level: Mid-Senior level Job Description: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises. The Senior Systems Analyst, CRM will work as part of
the team dedicated to driving innovation based on the needs of Cloudera’s global CRM user base. The Senior Systems Analyst will work cross-functionally with leaders and subject matter experts to plan, design and implement robust and scalable solutions to ensure the Organization can operate efficiently and effectively and adapt quickly to change with minimal interruption. The Senior Systems Analyst will have demonstrated experience solving complex business problems and managing systems for a global organization and can succeed in a fast-paced working environment. The Senior Systems Analyst will also be required to oversee and guide the work tasks and deliverables to ensure successful implementations. In addition, the Senior Systems Analyst will need to be able to provide development teams with sufficient details to implement appropriate system customizations as well as respond to technical support issues as required. This position will be highly visible to, and interact with, leaders within Sales Operations, the broader Field Organization, and across Cloudera and will act as an SME for Cloudera’s Federal teams. Therefore, applicants must not only possess strong analytical, technical and interpersonal skills, they must also be willing to stand in the spotlight and display both passion and competency to senior management...and embrace the opportunity! As this role supports Cloudera’s US Federal organization, Applicants will need to meet citizenship and related criteria under NIST and DFARs regulations to be able to fulfill this role. As a Senior Systems Analyst you will: Proactively seek out and identify needed system enhancements Point of contact for business stakeholders around prioritization, coordination, and escalation of projects and enhancements Analyze existing business processes and system configurations to identify gaps Gather and document business
