About the role
Director, Account Management, Growth + Retention Director, Account Management, Growth + Retention About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,
benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer,
benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.
About
the role We are looking for a pragmatic, growth-minded Account Management & Sales Director with a proven track record of success to lead our remote US-based Account Management team. As a Director of Account Management, you will coach and develop Account Managers in our HR Services vertical, across three customer segments. You will staff and lead the teams to meet company objectives for growth, margin, customer adoption, and customer retention. You will be responsible for defining, managing & executing key lifecycle events for customers across all segments within the channel. What you will do Build strong account management teams that consistently meet and exceed quota Define and manage key customer lifecycle events across SMB, Mid-Market and Enterprise segments within the channel, and track outcomes Provide leadership and direction to a high-performance team – including hiring, training, and pace setting Develop specific and targeted goals and quotas to expand and accelerate revenue opportunities Create, monitor and manage key performance metrics Find innovative and creative ways to improve and increase performance Implement best practices to support consistent and consultative sales and client success processes Develop and refine an effective go-to-market strategy as we expand geographic and language coverage Take an entrepreneurial approach to
