About the role
Director, Customer Success | Pindrop Platform Platform DEEPFAKE DETECTION Pindrop® Pulse for Meetings Minimize the risk from deepfakes in virtual meetings, while giving teams the confidence to collaborate securely. Pindrop® Pulse for Contact Centers Enable your contact center agents to identify synthetic voices, providing critical security to customer calls. FRAUD DETECTION Pindrop® Protect Reduce fraud and better protect customer accounts with near real-time fraud risk assessments. Fraud Assist Resolve more cases in less time using the first AI agent for phone fraud investigations. CUSTOMER AUTHENTICATION Pindrop® Passport Reduce operational costs and lower average handle time with hassle-free, multifactor authentication. VeriCall® Technology Assess call risk without interrupting the agent or customer experience. Guide Guide: Inside the AI Fraud Spike February 4, 2026 23 minutes read time Solutions Solutions Our solutions meet the voice security needs of contact centers in various industries, taking a comprehensive approach to fraud detection, deepfake detection, and authentication. BY NEED Deepfake Detection Spot synthetic speech early and reduce the impact of AI-driven deception. Meeting Security Catch deepfakes in virtual meetings before they turn into costly damage Multifactor Authentication Enable secure access through voice, device, and behavioral signal checks. IVR Fraud Uncover probing activity inside IVRs and help reduce downstream fraud. IVR Containment Keep high-risk calls in the IVR and ease pressure on live agent teams. Voice Analysis Surface risk indicators from live and post-call voice interactions. Fraud Detection Limit fraud exposure using layered risk, behavior, and call signal analysis. BY INDUSTRY Banking + Finance Reduce fraud across IVR, agents, and self-service. Insurance Support secure claims, policy workflows, and customer conversations. Healthcare Detect spoofing and protect access to patient services. Retail Block refund abuse, loyalty fraud, and account misuse. Case Studies 90% Drop in Fraud and a Smoother CX: How HealthEquity Did It February 23, 2026 8 minutes read time Partners Partners Combat security threats with industry-leading deepfake and fraud detection—directly integrated in your current contact center technology and virtual meeting platforms. LEARN MORE Zoom Equip live deepfake analysis of participants in Zoom’s comprehensive video conferencing platform. Cisco Defend interactions against fraud and deepfakes in both contact centers and virtual meetings. Verizon Leverage Verizon media forking to authenticate inbound calls securely. Five9 Help detect fraud and support authentication inside your Five9 contact center. Amazon Add voice risk scoring inside Amazon Connect calls with Pindrop. Google Cloud Bring voice fraud detection and authentication to your GCP workflows. Genesys Embed real-time voice checks into Genesys Cloud CX flows. NiCE Enable real-time fraud detection and customer authentication across your NiCE contact center. BT Group Strengthen your organisation with robust security against AI-powered threats. Technology Partners Explore platforms that support Pindrop voice security integrations. Articles Enhanced Pindrop Integrations Simplify Migration from Amazon Connect Voice ID June 4, 2025 3 minutes read time Research + Insights Research + Insights Track how Pindrop is shaping the future of voice security as AI, deepfakes, and synthetic speech evolve. Learn More BY TYPE Articles Uncover sharp perspectives from the team that flagged deepfake voice threats before they went mainstream. Webinars Join live and on-demand sessions led by industry experts shaping the future of voice security. Reports Explore original data and industry-first insights on how AI is transforming voice fraud—and how to stop it. Guides Follow trusted frameworks from the leaders in securing voice channels at scale. BY TRENDING TOPIC Agentic AI in Action When autonomous systems impersonate, deceive, and defraud Deepfake Manipulation The use of synthetic voices to exploit trust and identity Virtual Meetings Risk What happens when fake participants enter real conversations New Fraud Behaviors Techniques fraudsters are using to evade detection and exploit systems TRENDING How Fraud Assist Brought AI Efficiency to FNBO’s Fraud Case Investigation 90% Drop in Fraud and a Smoother CX: How HealthEquity Did It One Year Later: Michigan State University Federal Credit Union Minimizes Fraud Exposure by Millions VIEW ALL CASE STUDIES Company Company In a digital world where human and machine converge, Pindrop provides the tools to answer one critical question: Who’s really on the other end? Learn More About Us We provide the tools to answer one critical question: Who’s really on the other end? Newsroom Company announcements, media coverage, and the latest from Pindrop in the press. Leadership Meet the visionaries driving Pindrop’s mission to secure voice interactions worldwide. Careers Together, we can redefine the possibilities of voice authentication for a safer and more connected world. Customer Support Learn about our dedicated expertise to deliver enhanced protection and seamless performance. Contact Us Reach out with media inquiries, partnership opportunities, or general questions. Trust Center View our security, compliance, and audit documentation. In the news Pindrop Expands AI-Powered Deepfake Detection to Healthcare February 26, 2026 1 minute read time Schedule a call Director, Customer Success Apply Now --> Digital trust isn’t optional— it’s essential Take the first step toward a safer, more secure future for your business. PLATFORM DEEPFAKE DETECTION Pindrop® Pulse for Meetings Pindrop Pulse for Contact Centers FRAUD DETECTION Pindrop® Protect CONTACT CENTERS Pindrop® Passport VeriCall® Technology CAPABILITIES Voice Device Behavior Risk Liveness SOLUTIONS BY NEED Deepfake Detection Deepfakes in Meetings Multifactor Authentication IVR Fraud IVR Containment Voice Analysis Fraud Detection BY INDUSTRY Banking & Finance Insurance Retail Healthcare PARTNERS CALL CENTER Google Cloud Amazon Connect Verizon Genesys Five9 BT Group DEEPFAKE Webex Zoom COMPANY COMPANY About Us Leadership Newsroom Careers Customer Support Glossary LEGAL Privacy Terms of Use Statement on Modern Slavery Pulse Deepfake Warranty UNITED STATES +1 404 721 3767 [email protected] Contact us © 2026 Pindrop Security. All Rights Reserved. Also of Interest Enhance Meeting Security with Voice Intelligence How to Reduce Voice Fraud Detection Real-Time Deepfake Detection in Meetings