Director of Product

This role comes with ownership. You’ll set direction, make tradeoffs, and be accountable for outcomes. If you want responsibility and the ability to shape a product that customers depend on, this is that opportunity.

About the Role

As Director of Product at TrueVault, you’ll own the next phase of a product customers already trust. You don’t need to be a legal expert. We have an in-house attorney who translates regulatory changes into clear inputs. Your job is to turn those inputs into product decisions that are useful and reliable for customers operating in complex environments.

Understanding customers is a core part of the role. You’ll speak with them directly and work closely with Customer Success to build a clear, durable understanding of their needs and constraints. What you learn should directly shape what we build and how we build it.

This role requires ambition. Compliance software doesn’t have to be reactive or limited. You’ll identify where the product should go next and define what a strong, modern platform in this space looks like.

Details matter. Small decisions affect usability and trust. You’re expected to notice friction, simplify workflows, and hold a high bar for quality. The goal is software that feels consistent, dependable, and well thought through.

The work is practical and consequential. Customers rely on this product to operate responsibly. You’ll have autonomy, responsibility, and accountability for moving it forward.

Key responsibilities

• Understand customers deeply — Maintain a clear, first-hand understanding of customer needs, constraints, and priorities, and ensure that understanding drives product decisions.
• Set product direction and make tradeoffs — Define where the product is going, maintain the roadmap, and decide what to build and what not to build.
• Work across teams to ship product — Partner with Engineering, Design, Marketing, Sales, and Customer Success to turn plans into delivered features.
• Drive measurable results — Define the metrics that matter, track them consistently, and use them to guide decisions and iteration.

What we are looking for

• Product ownership experience — At least 5 years owning a roadmap, defining success metrics, and being responsible for outcomes.
• Experience in ambiguous environments — You’ve built products at an early-stage company or on a new product where direction wasn’t predefined and you had to create clarity.
• Ability to turn internal inputs into product — You’ve taken requirements from internal teams (e.g., legal, ops, platform, data) and translated them into clear, customer-facing features.
• Comfort with autonomy and responsibility — You can set direction, maintain momentum, and take responsibility for results without heavy oversight.
• Comfort in flat, async teams — You’re comfortable with open communication, direct collaboration, and transparent decision-making in Slack and Linear.
• Experience in regulated domains (bonus) — Experience building products in regulated areas such as privacy, fintech, legal, or compliance is helpful but not required. IAPP certifications such as CIPP/US or CIPP/E are a plus.

Metrics for Success

We believe in setting clear, achievable expectations. Success in this role will be measured by:

• Customer interaction KPIs — A consistent cadence of direct customer conversations, with documented insights that influence roadmap decisions.
• Retention and satisfaction KPIs — Strong logo and revenue retention, along with stable or improving renewal feedback and customer sentiment.
• Engagement and usage KPIs — Increased adoption and depth of usage across core workflows.

Career Growth Path

This role starts with ownership of a core product that already has traction and trust. You’ll be responsible for how it evolves as the company grows.

As TrueVault expands its product surface area, your scope will expand with it. You’ll help shape how new initiatives are evaluated, how product decisions are made, and what quality standards we maintain as we scale. Over time, this will include leading additional product areas, mentoring other product leaders, and contributing to broader company strategy.

Where will you work

This is a fully remote role, but you must be based in the United States.

Salary & Compensation

This role is leveled as a Senior Individual Contributor (Pave level: P4)

• Base salary: $165,000 - $185,000
• Equity: ~0.40% - ~0.50% fully diluted

Final offers may vary slightly based on experience.

What we offer

• 100 percent covered health, dental, and vision insurance for you; 70 percent for dependents. You can preview our medical benefits here.
• Unlimited PTO (and the encouragement to use it).
• A primarily remote team. We have team members in NY, San Francisco, and everywhere in between.
• 3 percent 401(k) contribution
• FSA/HSA
• Equity

How to Apply

To apply, please submit your application through this form. Applications submitted outside of this form will not be reviewed.

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