Director of Revenue Operations, Consumer

Job Application for Director of Revenue Operations, Consumer at Ethos Life Back to jobs Director of Revenue Operations, Consumer Remote US Apply About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten. About the role Ethos is looking for a strategic, execution-oriented leader to serve as Director of Consumer Revenue Operations. In this role, you will own the operational backbone of our B2C go-to-market teams — setting the strategic direction for how we instrument, optimize, and scale our revenue engine. You will lead a team of RevOps professionals, partner directly with Sales, CX, Product, and Finance leadership, and be accountable for the systems, data, and processes that drive revenue growth and operational excellence across the consumer business. This is a high-leverage role for a leader who can operate at both the strategic and tactical level — equally comfortable presenting to executives, architecting Salesforce workflows, and rolling up their sleeves to diagnose a funnel problem. Duties and Responsibilities: Strategy & Leadership Define and execute the multi-year RevOps roadmap for the Consumer GTM organization, aligned to company OKRs and revenue targets Build, lead, and develop a team of RevOps analysts and Salesforce administrators; set team goals, manage performance, and create growth paths Serve as a key strategic partner to Consumer Sales and CX leadership, providing the data and operational infrastructure needed to make confident, high-velocity decisions Represent RevOps in cross-functional leadership forums; influence product roadmap and business operations priorities Systems & Process Ownership Own end-to-end administration and strategic configuration of Salesforce and the broader sales technology stack (telephony, dialer, enablement tools, etc.) Design and implement scalable standard operating procedures across Revenue Operations functions; drive adoption and compliance across the GTM org Partner with Engineering and Product to scope, prioritize, and deliver automation and process improvements that increase Sales and CX productivity Analytics & Insights Build and maintain the data infrastructure and reporting layer that powers executive-level visibility into sales performance, funnel health, and operational KPIs Translate complex data into clear, actionable insights for senior stakeholders; surface risks and opportunities proactively — not reactively Establish data quality standards and governance practices across all revenue systems Growth & Scalability Lead end-to-end strategic initiatives aligned with quarterly revenue goals; drive projects from scoping through implementation and measurement Evaluate, pilot, and integrate new sales and CX enablement technologies; build the business case and lead rollouts Identify structural gaps in our tools and operations before they become constraints on growth Qualifications and Skills: Experience 8+ years of overall experience in Revenue Operations, Sales Operations, Strategy, or a related field — with a track record of increasing scope and ownership 4+ years leading or significantly influencing a B2C or D2C revenue function 3+ years of people management experience, including developing analysts and senior individual contributors Prior experience in a high-growth, ambiguous startup or scale-up environment Technical Proven track record of building and implementing complex business requirements across CRM and Sales Enablement tools Systems thinker with demonstrated ability to design and orchestrate workflows across large, high-velocity B2C sales organizations Practical experience applying AI tools to RevOps workflows and analytics whether for analysis, automation, agent productivity, or decision support Strong analytical skills; proficient in SQL and Excel/Sheets; experience with BI tools a plus Leadership & Communication Exceptional written and verbal communication skills; able to present to and influence C-suite and VP-level stakeholders Strong project management instincts and can evaluate, re-prioritize, and deliver against aggressive deadlines in a fast-moving environment High standards for data quality and operational rigor; a bias toward getting things right, not just fast Nice to Have MBA or equivalent advanced degree Experience partnering directly with engineering teams on systems integrations Background in life insurance, fintech, or other regulated B2C verticals #LI-Remote #LI-AG1 The US national base salary range for this full-time position is $119,000 -$210,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. You can find further details of our US benefits at Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer.. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice . Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com. We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent. Create a Job Alert Interested in building your career at Ethos Life? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Preferred First Name * Email * Phone Country * Phone * Location (City) * Locate me Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Have you led or worked in a B2C Revenue Operations Organization previously? * Select... Do you have at least 8 years of experience in Revenue Operations, Sales Operations, Strategy, or a related field? * Select... Will you now or in the future require sponsorship for employment visa status (E.G, H-1B Visa Status)? * Select... Are/were you or anyone in your immediate family a government official? * Select... If yes to the above question, what role and what governmental organization? * Please confirm whether the government official mentioned above has any direct or indirect association with Ethos, its employees, partners, or business dealings. If yes, please provide details. * LinkedIn Profile Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Ethos Life’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements. Please refer to our US Resident Assisted Automated Decision Making Notice on our careers page for more details. Learn more Submit application Powered by Greenhouse