Director, Software Engineering

About the role

Ready to be a Titan? ServiceTitan is the leading software platform for the trades, powering the businesses that keep the world running. We are seeking a Director of Infrastructure Software Engineering with a focus on SQL Reliability & Observability to lead a high-impact engineering organization at the intersection of Infrastructure, SRE, and Product Engineering. This role is critical to improving uptime, customer experience, and cost efficiency across our platform. You will execute the strategy to transform our systems from reactive operations to proactive, data-driven reliability engineering - while building and leading a world-class team in Bangalore. What You'll Do Lead Reliability & Observability Strategy ● Help drive the vision for SQL reliability, data platform stability, and observability across the platform ● Define SLOs/SLIs, error budgets, and reliability frameworks that tie directly to business outcomes ● Build a roadmap for end-to-end observability spanning metrics, logs, and traces Lead Database Reliability & Performance ● Oversee performance, scaling, and availability across Azure SQL, PostgreSQL, MySQL, Cosmos DB, MongoDB, Redis, and Kafka ● Drive meaningful improvements in query performance, optimization, capacity planning, HA/DR, and replication strategies Build the Observability Platform ● Lead development of a unified observability platform leveraging OpenTelemetry ● Enable end-to-end correlation from Mobile → API → Backend → Database ● Reduce alert noise, improve signal quality, and deliver actionable dashboards and real-time insights Drive Proactive Monitoring & Automation ● Implement synthetic monitoring across web and mobile surfaces ● Introduce AI-driven anomaly detection and lead development of SRE Agent / AI-assisted debugging systems Build and Lead a High-Performing Team ● Hire and develop a team of SQL/DB Reliability Engineers, Observability Engineers, and SRE/Automation/AI Engineers ● Establish an engineering culture grounded in ownership, quality, and impact ● Mentor senior engineers and cultivate the next generation of technical leaders Drive Cross-Functional Alignment ● Partner with Infrastructure & Platform, Product Engineering, and Finance teams ● Align reliability, performance, and cost goals with broader business objectives What You'll Bring ● 10–15+ years of experience in software engineering, SRE, or infrastructure roles ● 5+ years in engineering leadership at the Manager or Director level ● Proven track record managing large-scale distributed systems and databases ● BS or MS in Computer Science or equivalent experience ● Deep expertise in SQL and relational database systems ● Strong hands-on experience with cloud platforms, Azure preferred ● Solid understanding of observability platforms (metrics, logs, tracing), Kubernetes, and performance engineering ● Familiarity with NoSQL systems (Cosmos DB, MongoDB, Redis, Kafka), OpenTelemetry, and CI/CD reliability practices ● Exposure to AI/ML-driven monitoring or root cause analysis systems is a plus ‌ Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice