Apply | Mews en EN Search Contact us Log in Platform Solutions Customers Resources Pricing Book a demo Platform Overview Explore the operating system for hotels. Mews Marketplace Explore 1000+ hospitality integrations. Products Property Management (PMS) Connect your guest experience. For staff Reservation Management Upsells Housekeeping Groups & Events Guest Intelligence Business Intelligence Accounting & Billing For guests Booking Engine Guest Check-In Point-of-Sale (POS) Simplify F&B operations. ePOS Embedded Payments Revenue Management (RMS) Grow property revenue with AI. Dynamic Pricing Demand Forecasting & Controls Portfolio & Group Pricing Payments Embedded with PMS & POS. Tokenization Automated Reconciliation Multicurrency Terminals Flexible Financing with Other Open API Security & Compliance Data & Reporting Developer Docs By property type Hotels Groups & Chains Small Hotels Independent Hotels Extended Stays Hostels Motels By role General Managers Revenue Managers Finance Teams IT Managers F&B Managers Sales & MICE Managers Article 10x Reduced onboarding time Resource Center A library of hospitality insights. LEARN Blog Research Webinars Events Matt Talks Future is Human Compare Mews Mews University Developer Docs CONNECT About Mews Press Partners Reviews & Awards Referrals Contact Article Introducing Mews OS, Hospitality’s first unified operating system Back to all roles Customer Support Analyst - Gujarati Customer Success 🌍 Can you help us change the world? It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution , we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation. We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇 🧑🏻💻
About
the role First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this: As a Customer Support Analyst, you will demonstrate a unique combination of people skills and tech savvy as you will be speaking/messaging/emailing with clients and helping them navigate any challenges they have with our hospitality cloud. It's a unique opportunity where you will learn a ton and gain invaluable experience in a tech company with a startup vibe. ✅ Your mission, should you choose to accept it: 1. Develop an in-depth understanding of Mews’ solutions, serving as an ambassador to our customers, ensuring they are achieving great value from our products. 2. Provide exceptional support for customers on technical issues via messaging, email and phone. 3. Consult with customers proactively on ways to improve usage and efficiency. 4. Build and retain rapport with appointed “Mews person” at customer sites. 5. Maintain thorough customer documentation. 6. Continuously improve internal knowledge base 7. Leverage Support tooling to document customer issues thoroughly 🤝 You’ll be a great fit if you bring a few of the below with you: Experience working in hotels and/or customer service roles in SaaS Experience using Property Management Systems is a
bonus Native or fluent in English + Gujarati Ability to take feedback, learn quickly and adapt to new situations Outgoing, social, ready to communicate with employees, customers and partners across different countries and different organizational levels Willingness to work in shifts as we support our customers around the globe 24/7, Shifts rotation is: Early: 07:00–16:00 Day: 09:00–18:00 Late: 13:00–22:00 To be eligible for this position, you must be based in one of the following US states: Arizona, Florida, Georgia, Kansas, Montana, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin. Pay Transparency at Mews Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final
compensation may be adjusted based on funding, budget constraints, or exceptional candidate
qualifications, but will remain within reasonable proximity to the stated range. This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process. If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help. Pay range for this position $64,500 — $66,000 USD 🎉 What's in it for you? Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in Hotel Tech ? That success is powered by our incredible people and supported by the
benefits that help them thrive. 🌍 Global
benefits No matter where you’re based, you’ll enjoy: Participation in our company share program Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year) Unlimited paid holiday (yes, really) Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy. Relocation options available after 1 year Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself Flexible, hybrid working options One-off home office setup budget to make your workspace your own Monthly working-from-home and healthcare allowances ( where local healthcare
benefits are not in available ) 📍 Local
benefits We also tailor
benefits to each location - from regional healthcare coverage to team events, socials, and other
perks that make Mews life special wherever you are. Because at Mews, growth, balance, and belonging aren't just words, they're
how we work. 🤷🏻 Who is Mews? We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests. Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else. From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness. Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards. 💭 Life at Mews That’s what we do, but what about
