About the role
Who we are Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field. We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.
About
the role We're seeking a technical detective who thrives on solving complex software and systems issues across our autonomous truck fleet. This role focuses on providing critical technical support and root cause analysis, working closely with our robotics, hardware, software, and operations teams to ensure reliable autonomous operations. You'll be the person teams turn to when they encounter unusual system behavior or complex issues. Success in this role means not just solving immediate problems, but building our capacity to diagnose and resolve issues systematically. You should be excited about diving into logs, reproducing edge cases, and uncovering the root cause of perplexing system behaviors. If you thrive on finding really juicy hardware/software/system interaction bugs, we would love to hear from you. This role will require travel (up to 5%) and late night availability. What you’ll do Answer questions live from customers and the Pronto operations team during production Investigate and resolve complex system behaviors across our autonomous truck fleet through log analysis, reproduction testing, and systematic debugging Support hardware and software teams by developing reproduction cases, analyzing system logs, and isolating root causes Create automated test suites and tools to validate system behavior and accelerate troubleshooting Build monitoring and diagnostic systems to help identify and track issues across the fleet Document investigations and solutions to build our knowledge base Provide technical guidance to cross-functional teams on system behavior and debugging approaches Work with the operations team to improve diagnostics and enable them to diagnose and solve common issues Provide information to software and hardware teams about common issues to ensure they are understood and fixed Develop features and/or bug fixes with the robotics team What we’re looking for 2+ years of relevant non-internship work experience Demonstrated ability to solve complex technical issues through methodical investigation and creative problem-solving Experience working with large-scale logs and data analysis Strong communication skills and ability to explain complex technical issues clearly Experience with Linux systems and debugging tools Experience working with hardware systems Experience writing code in C++ and Python What Sets You Apart Deeper experience working with at least one piece of an autonomy stack: Sensors and actuators such as: cameras, GPS, motors, encoders, etc. Networking / communications Perception / machine learning Electrical systems and hardware debugging Experience debugging autonomous systems or robotics platforms Background in automotive software systems or autonomy in general Track record of solving particularly challenging or unusual technical issues History of building tools that help others debug more effectively Ability to look at a problem from multiple angles and propose creative solutions