About the role
About Finch We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury. In just over a year, we've grown 10x, raised a $20M Series A, and become the pre-litigation partner of choice for top personal injury firms across the country. We believe the best outcomes happen when expert operators and purpose-built AI work together – which is why we handle every step of pre-lit, from intake and claim opening to medical records, lien management, and demands, with humans leading every case. We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide. This Role Legal work is buried in unstructured documents, repetitive workflows, and data that no existing system handles well — and we're building the AI to fix it. As a Member of the Technical Staff at Finch, you'll own the full lifecycle of AI systems, from prototype to production, working on problems where a single breakthrough can meaningfully change how law firms operate.
What You'll Do This is a hands-on applied AI role where you'll build and ship production systems — not just run experiments. The scope will grow as our product and team do. Build voice agents, browser agents, OCR pipelines, and LLM-powered workflows that work reliably in production. Design rigorous evaluation frameworks and feedback loops to systematically improve model accuracy and reliability. Own the full ML lifecycle — model selection, fine-tuning, prompt design, deployment, and monitoring. Collaborate directly with product, ops, and legal experts to make sure the AI is solving the right problems. Track emerging research and tools, and make deliberate calls about when to bring them into our stack. Who We Have in Mind This role is for technical team members who care about outcomes over algorithms and are just as comfortable in production as they are in a notebook. Here's what that requires. Must-Haves 3+ years building and deploying production ML systems. Strong Python skills and experience working across the ML stack end-to-end. Hands-on experience with LLMs, prompt engineering, and evaluation design. A track record of shipping observable, maintainable AI systems — not just prototypes. Nice-to-Haves Experience with NLP, OCR, speech, or agent frameworks (LangChain, OpenAI APIs, etc.). Prior work at an early-stage startup where you helped define ML infrastructure from scratch. Familiarity with legal tech, document-heavy workflows, or regulated industries. This Role Might Not Be For You If You prefer research or experimentation over owning systems in production. You do your best work with a well-scoped problem and a stable, established ML platform. You're looking for a remote-first role — this one is 4 days/week in our NYC office.