Job Family: User Support (India) Travel Required: None Clearance Required: None What You Will Do: Ø Work as a Junior Service Desk / Helpdesk / Desktop Support Engineer, providing first-level IT support. Ø Provide technical assistance to global users through calls, chats, and tickets. Ø Log, prioritize, and manage incidents and service requests in the ticketing system as per defined SLAs. Ø Recognize, diagnose, and resolve basic technical issues by engaging with users and following standard troubleshooting steps. Ø Troubleshoot issues related to operating systems, MS Office applications, email, internet connectivity, and peripheral devices. Ø Escalate or route complex issues to next-level IT support teams following standard procedures. Ø Maintain proper documentation of incidents, solutions, and user interactions. Ø Follow IT policies, processes, and information security guidelines. Ø Work in night shifts to support users across the USA and other global locations. What You Will Need: Ø Engineering / Science graduate (or equivalent qualification). 2025, 2026 passed out. Ø Experience Criteria: Fresher Ø Strong verbal and written communication skills in English. Ø Basic hands-on knowledge of laptops, desktops, and peripherals. Ø Understanding of operating systems (Windows) and MS Office tools. Ø Good problem solving and analytical skills Ø Ready to work in rotational shifts covering 24/7 support What Would Be
Nice to Have: Ø Strong problem-solving mindset and willingness to learn. Ø Ability to quickly grasp new tools, technologies, and processes. Ø Good customer service orientation and teamwork skills. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive
compensation and a flexible
benefits package that reflects our commitment to creating a diverse and supportive workplace. About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the
requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com
Information System Security Officer (ISSO)
Change Management and Communications Analyst
DevSecOps Engineer
Associate Director, State and Local Government - Missouri
Salesforce Developer
Location
Hyderabad, India
Total raised
$5.3B
Last stage
Growth
Investors
Scott McIntyre
Chief Executive Officer (founding CEO)
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.