About the role
Hey there! We’re Fever , the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
About
the role: We love our customers and always aim to provide the best service. If you like working at home, this job is for you! INFO: The Schedule for the morning-shift position is 8:00- 17:00 (5 days/week) with 1 hour of break. You will be expected to: Customer Service by e-mail, phone or social media for solving any incidents generated Managing incoming calls and chats and customer service inquiries Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed. About you: Previous experience in User Support or Customer Service positions are highly valuable. Previous experience using Zendesk is preferred. High German level (oral & written) and fluent in English, Spanish or Portuguese. Skilled at planning, organizing, prioritizing and executing simultaneous tasks. Have good communication and interpersonal skills. Are a solution-oriented and reliable professional. Are incredibly detail-orientated with excellent time-management skills. Are flexible. Everything can change very quickly and you know how to adapt Have excellent interpersonal and communication skills. Be decisive and organized. Love being part of a dynamic team in a growing company. Candidates must reside in Spain You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences. This role is located in Brazil.