About the role
We are Bugcrowd. Since 2012, we’ve been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform™. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.bugcrowd.com. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others. Job Summary The Manager, Security Operations is responsible for leading a team of Security Consultants while ensuring the timely and accurate triage, validation, and resolution of security submissions. This role requires a strong technical foundation in application security, incident response, and vulnerability assessment, combined with proven people leadership skills. The ideal candidate is an experienced security professional who excels at developing team members, driving operational excellence, improving processes through data and automation, and partnering cross-functionally to deliver exceptional outcomes for customers. Essential Duties and
Responsibilities Lead, coach, and develop a team of Security Consultants through regular feedback, career development, and performance management. Serve as a subject matter expert in at least one security specialty (web, network, cloud, or mobile) and provide technical guidance to internal and external stakeholders. Demonstrate expertise across all vulnerability submission types and support complex escalations and appeals, partnering with other business units as needed. Drive operational excellence by measuring team performance, identifying opportunities for automation, and implementing process improvements. Plan, prioritize, and manage team workloads while adapting to changing business needs and customer priorities. Mentor team members and contribute to the growth of the broader security organization through knowledge sharing and technical leadership. Build strong cross-functional partnerships to improve workflows and deliver high-quality customer outcomes. Lead effective meetings, clearly communicate priorities, and ensure timely execution of action items. Act as a trusted advisor to leadership and customers by providing sound technical judgment and operational insight. Stay current on security industry standards, emerging threats, and best practices to continuously improve team capabilities. Education, Experience, Knowledge, Skills, and Abilities 5+ years of experience in Security Operations, Application Security, Incident Response, Vulnerability Management, or a related field. Previous experience leading, supervising, or mentoring technical teams. Strong understanding of common vulnerability classes, including the OWASP Top 10. Experience with incident response, vulnerability triage, and validation. Excellent analytical, problem-solving, organizational, and decision-making skills. Exceptional written and verbal communication skills with the ability to influence technical and non-technical stakeholders. Preferred Experience Proven ability to manage multiple priorities in a fast-paced environment. OSCP or a comparable security certification, or equivalent hands-on offensive security or vulnerability research experience. Experience using Python to automate workflows or process operational data. Experience using Tableau or similar business intelligence tools to create dashboards and drive data-informed decisions. Demonstrated success implementing operational improvements through metrics, automation, and continuous improvement initiatives. Working Conditions and Physical
