Field Enablement Manager (Enablement Program and Platform Manager)

responsibilities: part platform administrator, part learning program contributor. You will ensure the LMS is healthy, well-architected, and driving measurable outcomes, while also designing and maintaining content, learning paths, and certification programs across our internal and external consumers. This role is a key contributor to Benchling's broader knowledge infrastructure investments, including our AI knowledge management initiatives.

RESPONSIBILITIES Own all Docebo administration: global settings, user provisioning, group management, report configuration, integrations, and platform health, etc. Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, certification tracks, course libraries, learner UX, etc. Build and maintain dashboards and reporting to track completion rates, certification attainment, and program effectiveness Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support Author courses, assessments, job aids, and certification programs Partner with subject matter experts across CX to translate complex product and process knowledge into engaging training content Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling's broader knowledge ecosystem

QUALIFICATIONS 3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company 2+ years of hands-on LMS administration experience; Docebo strongly preferred BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, or similar life science field Life science background or experience enabling teams serving scientific industries Strong content development skills; can author or direct the creation of clear, engaging enablement materials without always having deep domain expertise Demonstrated ability to design and build end-to-end curriculum, not just maintain content, including learning paths, assessments, and certifications Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar) Strong project management skills; can own a program from scoping through launch and iteration Experience building learning metrics and using data to improve program effectiveness Familiarity with KCS methodology or knowledge management best practices, a plus

HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday). #LI-Hybrid #BI-Hybrid Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

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