Senior Engineering Program Manager - Issue Resolution & Custom Solutions
Spring, TX, USA
About the role
Senior Engineering Program Manager - Issue Resolution & Custom Solutions This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Job Family Definition: Provides support and/or lead teams through the Engineering development process and implementation of company’s products. Focused on program management of enterprise server design, development and sustenance. Has experience and knowledge on program management skills around schedule, cost and resource management. Well versed in program management skills, presenting to executive audience around server program status on critical issues, quality updates and new feature introduction. Ability to drive feasibility studies and work with technical teams as well as core team members to align on solutions to complex program challenges. Management Level Definition: Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Might need to represent the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to Junior level employees.
Responsibilities: • Manages and leads a program involving one or more functions and project teams to drive the engineering development and implementation process for a subsystem or component of a product or service offering. • Develops schedules, critical deliverables, budget, resource allocation plan, and other support
requirements for assigned program. • Coordinates activities of supporting project teams and internal and external development partners; tracks progress against established plan and makes decisions to alter or update schedule and resource allocation to meet product
requirements and development schedule. • Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with management and internal manufacturing and development partners to implement changes to product, process, or program plan to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules. • Leads and provides guidance and mentoring to less-experienced staff members. • Single point of contact for Sustaining engineering functional teams and works as a conduit between technical engineering teams and core team functions like product management, operations, supply chain, quality and so on. • Leads Customer Resolution Escalations, factory escalated issues, field quality analysis and custom solutions feasibility and solution integration. • Regular tracking and updating Product quality analysis using AIR/AOER quality data. • Leads the investigation on Custom Solutions from CSG team to provide respective deliverables and updates on CSG opportunities. • Leads RFQ release to ODM partners on CSG and sustaining activities and ensure respective budgetary is tracked and updated in the financial tracker. • Provides approval on engineering decisions/recommendations after working closely with technical engineering teams. • Leads post launch option qualification and approval of new features and configurations on shipping servers • Tracks and drives open defects on sustaining platforms to closure. Education and Experience Required: • Education and Experience Required: Bachelor's or Master's degree in Business Management/Computer Science Engineering or Electronics • Typically 6-10 years experience. • PMP/PMI certification preferred. Lean Six Sigma Certification Knowledge and Skills: • Using project planning tools and software packages to create, manage, and track project results. • Good analytical and problem solving skills. • Demonstrated experience coordinating and directing matrixed teams and resources. • Ability to create and manage program schedules, budgets, and resource allocation plans. • Excellent written and verbal communication skills; mastery in English and local language. • Ability to effectively communicate program plans, proposals, and results, and negotiate options at management levels. • Work with vendors and partners to drive engineering teams towards issue resolution and timely completion of development and validation efforts. • Has experience working on complex system level technical and process issues. • Can triage and narrow down issues to specific functional blocks. • Good understanding of System level blocks, Firmware, BIOS, BMC and Operating System. • Excellent analytical and problem solving skills. • Excellent written and verbal communication skills; mastery in English and local language. • Ability to effectively communicate complex system issues, perform trade-off analysis between cost, schedule and feature. Come up with budget/costing proposals and negotiate options at senior management levels. What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of
benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #unitedstates #compute Job: Engineering Job Level: TCP_02 "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 71,500 - 164,400 in Texas The listed salary range reflects base salary. Variable incentives may also be offered." Information about employee
benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of
qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. No Fees Notice & Recruitment Fraud Disclaimer It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.
