About the role
Business Program Planning and Design Learns to perform program landscape research and analysis (e.g., internal and/or external market, sales, delivery feedback) and supports forecasting and the examination of business trends to help define program scope. Collaborates with others to understand overall business goals, objectives, strategies, and short- and long-term priorities. Supports the identification of current program risks, impact, and mitigation plans in collaboration with more experienced team members. Contributes to defining and tracking success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) such as quality, adoption, usage, and impact, with guidance. Supports landing and communication plans, including identifying target audiences and drafting clear, well-structured updates. Assists in managing a portfolio of projects—supporting project plans, timelines, milestones, and tracking of resource needs. Develops an understanding of how systems and processes work and impact one another, and helps ensure program processes are executed efficiently. Supports cost-benefit analyses and contributes to monthly business reviews (MBRs) and recurring rhythms to identify what is working and where to improve. Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience. Internship, co-op, capstone, or relevant project experience in program management, project management, business operations, or consulting. Coursework, certification, or familiarity with project management methodologies (e.g., Certified Associate in Project Management [CAPM], Agile/Scrum fundamentals). Excellent written and verbal communication skills, with the ability to organize information clearly for different audiences. Demonstrated ability to manage competing priorities, stay organized, and follow through with limited direction. Experience collaborating across teams (e.g., student organizations, group projects, internships) and a track record of bringing a can-do attitude to ambiguous situations.
