About the role
As a Data Center Metro Director your
responsibilities will include: Empower a culture of safety, security and compliance in all aspects of data center operations Accountable for the ongoing IT and Critical Environment (CE) support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments Responsible for ensuring the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth within your Metro This will include leading incident management calls with customers and senior leadership, the timely resolution of incidents, post-incident reviews, and the implementation of improvement plans Ensure financial management of your metro including the development of detailed budgets, forecasts, and management of operational and capital spend Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and partner support teams Collaborate with global and regional management teams and contribute to improvement programs Lead through change by bringing clarity, generating energy, and delivering success High School Diploma or equivalent AND 10+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure). 5+ years experience leading, directly managing, and influencing a diverse organization of full-time employees across multiple disciplines and platforms. 7+ years' enterprise-level experience managing large scale and complex projects/programs AND 7+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 7+ years' experience in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $5M+. Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field. 7+ years' experience leading diverse, technical workforce OR 10+ years' experience managing global and virtual teams. These
