About the role
About
the Team The SMB Sales team is focused on scaling efficient, high-quality sales execution across a range of commercial motions, including Inbound, Outbound, API Sales, Channel, and SDR. We partner closely with Sales Leadership, Revenue Operations, Finance, Enablement, Program Management, and external vendor partners to build scalable operating models that support growth while maintaining a high bar for performance and customer experience.
About
the Role As a Senior Vendor Manager, SMB Sales, you will own performance across our outsourced SMB Sales vendor network. This is not a traditional vendor management role. We’re looking for a performance-focused operator who can drive large-scale sales execution through vendor partners, rather than someone primarily focused on vendor relationship management. You will own regional and site-level performance across Tier 1 partners, with responsibility for sales performance, quality, forecasting, governance, operational readiness, and vendor leadership accountability across multiple sales motions. You’ll work at the intersection of Sales Leadership, Revenue Operations, Finance, Enablement, Program Management, and external vendor executives. You will help ensure the machine performs: surfacing issues early, creating accountability, and driving the operating rigor needed to deliver consistently strong outcomes at scale. In this role, you will: Own regional and site-level performance across revenue, pipeline, conversion, productivity, quality, and other key sales metrics. Inspect sales funnel health and diagnose whether performance gaps are driven by quality, execution, routing, enablement, staffing, or process issues. Surface underperformance early, diagnose the underlying drivers, and drive urgency around corrective action. Build clear corrective action plans with vendor leadership, establish measurable outcomes, and ensure strong follow-through. Lead Weekly Business Reviews, Monthly Business Reviews, and Quarterly Business Reviews with vendor partners, ensuring governance forums drive decisions, not just reporting. Build and maintain scorecards that make sales performance, quality, operational health, and risk visible. Hold vendor leadership accountable for frontline management quality, coaching effectiveness, staffing discipline, and execution rigor. Own regional adoption of global playbooks, QA frameworks, and operating standards, using quality trends, call reviews, calibration outputs, and conversion analysis to identify opportunities for improvement. Identify recurring operational failure modes and partner cross-functionally to solve systemic issues while maintaining a high bar for customer experience. Own forecast quality, pipeline discipline, and risk inspection across assigned regions, building a consistent inspection cadence across motions and partners and pressure-testing vendor forecasts against activity, pipeline, and expected outcomes. Translate complex operational and performance signals into clear business narratives and recommendations for senior leadership. Monitor new-hire ramp, certification outcomes, productivity curves, and overall vendor readiness before launching new motions, regions, or major process changes. Partner with Enablement, Revenue Operations, and Program Management to close readiness gaps and manage capacity against forecasted demand and business priorities. Help redefine vendor operations for an AI-native sales environment, using automation, AI-enabled workflows, and scalable operating systems to improve seller productivity, forecasting accuracy, quality inspection, execution speed, decision-making, and performance visibility. You might thrive in this role if you: Have 8+ years of experience in vendor management, sales operations, scaled sales execution, vendor leadership, or commercial operations. Have direct experience managing outsourced sales or revenue-generating vendor operations. Have experience working in software, SaaS, cloud, or other high-velocity commercial environments. Have strong experience working with Tier 1 vendor partners. Have proven experience owning sales performance across multiple teams, sites, regions, or vendors. Have a strong understanding of sales funnel metrics, forecasting, conversion, productivity, quality, and operational governance. Have experience building and running WBRs, QBRs, performance scorecards, and corrective action plans. Bring strong executive presence and the ability to influence senior internal and external stakeholders. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence
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