About the role
Customer Engagement Focuses on generating new pipeline by engaging with CXOs, ITDM and BDMs through territory planning, marketing signals and digital assets Surfaces customer organization structure to identify decision makers leveraging partners and v-teams. Engages with C-Suite executives. Focuses on customer satisfaction metrics. Takes ownership for issues and reaches out to customers to reinforce engagement. Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process. Account Management Thinks strategically about sales territory for accounts, setting standards and priorities, outlining where to and how to leverage specialized and technical resources and other roles, engaging internal and external decision makers on long-term business planning. Helps existing/new customers to cloud solutions via a cohesive plan across adds, consumption, , through upsell, co-sell motions, and renewal maximizing customer business outcomes and experience Understands and accelerates customer's AI and cloud strategy. Builds enough pipeline to have a growing and sustainable business every single quarter. Partnering Builds partner relationships to drive scale and revenue. Coaches and influences partners to consider different solution needs. Coordinates resources across teams to execute territory plans with partners. Leads teams on territory management best practices and techniques. Validates plans, drives accountability, and coaches teams to achieve or exceed plans. Drives strategic partner participation. Holds partners accountable to contribute to territory plan. Maintain Product, Solution and Industry Expertise - Orchestrates specialized resources to engage with customers to provide strong solutions-based and technology-based engagement to help customers address their challenges and opportunities. Leverages additional resources such as partners to engage with the customer to provide the right solution to the customer on their transformation journey. Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND 3+ years sales and negotiation experience or related work experience OR 5+ years sales and negotiation experience OR equivalent experience. Advanced English level. Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND 8+ years sales and negotiation experience or related work experience OR 10+ years technology sales and negotiation experience OR equivalent experience. 6+ years of sales and negotiation experience with year-over-year growth.
