We are looking for a Deployment Specialist with 3–5 years of experience to own the end-to-end customer lifecycle at Dart Health — a fast-growing clinical AI company backed by the Mayo Clinic. You'll be the bridge between our healthcare customers and our engineering team, ensuring every deployment drives measurable ROI and real-world impact.
What will you be doing?
Own the full customer journey from post-sale onboarding through ongoing success — running daily high-touch sessions during the first 2–3 weeks, then managing ongoing check-ins across 6–9 accounts
Serve as the sole Dart representative on client calls (often with 15+ stakeholders including clinicians and C-suite), navigating complex healthcare operations and building trusted relationships
Manage integrations with client EMRs, deploy the Dart platform, and train end users on how to use the product effectively
Translate customer needs and issues into clear, actionable requirements for the engineering team and follow up relentlessly to ensure timely resolution
Track and measure deployment ROI, identify opportunities for expansion, and help build scalable processes as Dart moves upmarket into enterprise health systems
Key Requirements
3–5 years of post-grad work experience with at least 1 year in a customer-facing role (implementation, deployment, project management, or similar)
Technical aptitude — comfortable with software systems and able to communicate effectively with engineers; SQL familiarity is a strong plus
Bachelor's degree from a top-20 university
Startup or high-growth experience — thrives in ambiguity, builds own processes, and moves fast
Must be based in or willing to relocate to NYC; in-person 5 days/week in Chelsea (U.S. work authorization required, no visa sponsorship)
We launch, co-develop, and build AI/ML models for hospitals to save lives & surface opportunities. Our team works extremely closely with each other & customers. We focus on a strong in-person culture. In the long term, DART will be the best at developing any system (physical or artificial) to solve real problems for healthcare.
Salary
$130,000 - $150,000
Equity
0.25% - 0.5%
Location
Chelsea, New York, NY