Senior Customer Success Manager

requirements for the Engineering and Security Operations team. Strategic Advisory: Serve as a subject matter expert for customer security leaders, aligning Prophet AI’s capabilities with their broader cybersecurity strategy and tool consolidation goals. Technical Skills Expert-level knowledge of Cybersecurity Operations: You can operate on your own to review alert triage, investigation workflows, and the common challenges of the modern SOC. Expert-level knowledge of Customer Success Metrics: You can use and manage data-driven models for churn prediction, NRR, and health scoring. Working knowledge of Security Tooling Ecosystems: You can navigate and strategize with common SIEM, EDR, and SOAR platforms. Familiarity with Automation in Security: You understand the basic mechanics of how security automation works and can interpret logic to translate objectives. Familiarity with API-led integrations and Cloud Infrastructure: You understand how Prophet AI connects to customer environments and can debug basic connectivity issues. Non-Technical Skills Cross-Functional Orchestration: Ability to lead projects across Sales, Product, Marketing, and Engineering to resolve customer friction points and improve our go-to-market material. Empathetic Leadership: A deep understanding of the high-stress environment security analysts and our own customer success managers face, using this empathy to drive product improvements. Resilient Problem-Solving: Maintaining a calm, practical approach to troubleshooting and account management during critical security incidents or technical hurdles. Transparent Communication: The ability to provide honest, clear feedback to both customers and internal stakeholders, even when delivery is difficult. Strategic Thinking: Ability to see beyond individual tickets to recognize broader trends in the market and customer behavior. Our Culture We provide great

benefits, meaningful equity, and a fun, inspiring environment. Our values are: Customer Centricity: We place customers at the core of our decisions. Practicality over Perfection: We value efficient solutions and agile decision-making. Strive for Excellence: We are committed to high standards and continuous improvement. Transparent Communication: We encourage open, honest dialogue and trust. Have Fun: We foster a positive environment that balances hard work with enjoyment. Environment Prophet Security takes pride in being an equal-opportunity employer. We value a diverse and global talent pool and the collaboration that results from having a diverse and inclusive team. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our hiring decisions are based exclusively on merit,

qualifications, and business needs.

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