CSM Manager - Public Safety (Major Markets)

the team is proactively identifying and managing account risk, driving customer outcomes, and maintaining strong engagement throughout the customer lifecycle. Communicate clearly and effectively - bringing clarity to executives, actionable coaching to direct reports, and confidence to customers and cross-functional partners. Spend time in the field with customers and team members to support execution, strengthen relationships, and stay close to the operational needs of the business. Identify themes in customer feedback, program risk, and operational blockers, and work cross-functionally to improve the customer experience and internal execution. Help shape the future of the DFR Major Markets function through hiring, talent development, team design, and process improvement. What makes you a good fit: Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement). A strong desire to learn, innovate, and adapt to a growing and changing environment. Willingness to travel approximately 30%. Ability to obtain Part 107 certificate. Prior people management experience; ideally in Customer Success, Program Management, Mission Success, or a similar post-sales function. Familiarity with Public Safety technology programs, UAS operations, or related drone technologies. Experience serving as an escalation point for critical customer situations and driving resolution across multiple internal teams.

Compensation: At Skydio, our

compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive

benefits packages.

Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $140,000 - $185,000. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following

benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated

benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria. *

Compensation for certain positions may vary based on the position’s location. #LI-WM1 At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws. For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and

responsibilities, please visit https://www.e-verify.gov/

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