About the role
IMPORTANT: the best way to apply is by submitting a video application by following the instructions on our jobs page here.
At Tasklet, we're building the cloud agent OS for work. We believe we can be the main app that most knowledge workers use for everything.
Our users are building real automations with Tasklet — connecting dozens of services, writing complex workflows, and trusting an AI agent with critical work. When something breaks or gets confusing, the quality of help they get determines whether they go deeper or give up. But we don't want to solve this just by throwing people at support tickets. We want to solve it by making everything work better — through better product, better self-serve resources, smarter automation, and better internal tooling.
We’re looking for someone to become a core owner of our customer-facing work: handle inbound support, talk live with users, proactively help high-value customers get more out of Tasklet, and relentlessly automate and improve the system so your workload keeps going down while our customers keep getting more successful.
This is a great role for someone with roughly 1–5 years of experience who is a technology power user, great with customers, and excited to grow into a broad customer-facing role at an AI startup.
Compensation
- $130k → $180k salary
- 0.125% → 0.25% equity
- Competitive benefits (medical, dental, vision, 401k, 4 weeks PTO, free lunch, etc.)
Responsibilities
- Own inbound customer support via email and calls — diagnose and resolve complex issues across a product that touches dozens of external services, runs code, browses the web, and manages files
- Make every customer interaction excellent — when a customer interacts with you, they should come away thinking more highly of Tasklet. You'll explain complex technical ideas clearly, make people feel understood, and create confidence that their issue is being handled well
