About the role

IMPORTANT: the best way to apply is by submitting a video application by following the instructions on our jobs page here.

At Tasklet, we’re building the cloud agent OS for work. We believe we can be the main app that most knowledge workers use for everything.

Our users are building real automations with Tasklet — connecting dozens of services, writing complex workflows, and trusting an AI agent with critical work. When something breaks or gets confusing, the quality of help they get determines whether they go deeper or give up. But we don’t want to solve this just by throwing people at support tickets. We want to solve it by making everything work better — through better product, better self-serve resources, smarter automation, and better internal tooling.

We’re looking for someone to own our customer-facing work end-to-end: handle inbound support, talk live to users, proactively help high-value customers expand their usage, and relentlessly automate and improve everything so that your own workload keeps going down and our customers get more and more successful.

Compensation

$130k → $175k salary
0.125% → 0.25% equity
Competitive benefits (medical, dental, vision, 401k, 4 weeks PTO, free lunch, etc)

Responsibilities

Own inbound customer support via email and calls — diagnose complex issues across a product that touches dozens of external services, runs code, browses the web, and manages files
Proactively reach out to high-value customers to help them expand their usage — identify accounts with growth potential and help them get more from Tasklet
Build AI-augmented support workflows — use Tasklet itself (and other tools) to automate common issues so you can focus on the hard problems. Create and maintain help docs, guides, and self-serve resources that actually reduce inbound volume.

AI chatbots can answer questions, but they can't do your work — they aren't connected to your tools, can't take actions, and stop running when you close the tab. Meanwhile, knowledge workers are still spending most of their day switching between dozens of SaaS apps, manually stitching together workflows that should be automated.

Tasklet is the AI agent that actually does the work. It connects to every tool you use — via thousands of built-in integrations, any HTTP API, or MCP servers — and takes real actions on your behalf: pulling reports, updating CRMs, triaging emails, processing data, and more. When it needs a UI, it generates one on the fly. When it needs to crunch numbers or do bulk operations, it writes and runs code in a cloud sandbox. When it needs to interact with a website that doesn't have an API, it uses a real browser. And because it runs in the cloud 24/7, you can set up triggers to have it take ongoing responsibility for workflows — not just do something once, but handle it going forward.

The product is deliberately simple: a chat interface where you talk to an extremely capable agent. But underneath that simplicity is a cloud-native agent runtime, best-in-class context engineering, a universal connections layer, and multi-model support that keeps us on the frontier as AI improves.

We think legacy SaaS is being unbundled by agents, and Tasklet is the operating system that ties it all together.

Customer Success Engineer

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