Customer Success Manager SMB (German speaking)

Nice to have Experience in fintech, spend management, payments, or financial operations Experience with renewal support, success planning, or account management Familiarity with health scoring, risk reviews, or lifecycle engagement programs Exposure to digital customer engagement, webinars, education content, or scaled motions Background in Customer Support or another customer-facing operational role Why is this role a good fit for you This role is a good fit for you if: You enjoy working with customers across both digital and relationship-led motions. You are strong at balancing customer care, portfolio discipline, and business outcomes. You like identifying risk early and building practical plans to keep customers on track. You want to deepen your experience in forecasting, account planning, and proactive retention management. This role is not a good fit for you if: You are looking for a purely transactional, low-accountability customer role. You strongly prefer only enterprise-level strategic accounts or only scaled digital-only portfolios. You are uncomfortable managing risk, renewals, and account forecasting. You do not enjoy working across multiple stakeholders and internal teams. You are looking for a people-management role at this stage. How you’ll develop in this role In your first 1 months at Pleo, you’ll: Learn the product, customer journey, portfolio expectations, and segment priorities. Build a view of your customers, including health, renewal timing, opportunities, and risks. Establish strong working rhythms with internal partners and begin building relationships with customer stakeholders. Start improving visibility into account plans, customer actions, and risk signals. In your first 3 months , you’ll: Manage your portfolio with stronger confidence and consistency. Improve proactive engagement across risk management, renewal readiness, and adioption. Deliver better forecast visibility and stronger account discipline. Become a trusted point of contact for your customers and internal teams supporting them. In your first 12 months , you’ll: Build a well-managed portfolio with stronger customer engagement, clearer success plans, and better risk visibility. Deliver measurable progress in adoption, retention support, and growth opportunity identification. Improve the consistency and quality of your forecasting, account planning, and customer communication. Build a strong foundation for progression into more senior or strategic Customer Success

responsibilities. The location Please note: We can hire on a hybrid or in-person set-up in any of the locations listed on the advert but you will need to be physically based in the country of your choice with a valid right to work . We are unable to offer visa sponsorship for this role in any of the listed locations. Show me the

benefits. Your own Pleo card (no more out-of-pocket spending!) Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis We offer 25 days of holiday + your public holidays For our Team, we offer both hybrid and fully remote working options Option to purchase 5 additional days of holiday through a salary sacrifice We use MyndUp to give our employees access to free mental health and well-being support with great success so far Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work The interview process We want to ensure you are set-up for success and understand what will be expected of you. If your application is successful, our interview process is as follows: Intro call: A 30-minute chat with our Talent Partner to discuss

the role and your background. Hiring manager Interview: A 45-minute call with the Hiring manager to dig deeper into skills and experience. The Pleo Challenge: A fun task to work on and present in a 1-hour team interview. Transparency is important to us so we also wanted to share some insights about what we’re looking for in applications to ensure you can set yourself up for success! Some of the key reasons why previous candidates didn’t make it past the application screening stage include: CV writing and content: we receive a lot of CVs, and many of them are AI-generated. We love seeing people leverage AI—it’s a big focus for us internally too—but without human intervention, these CVs can sometimes become generic and fail to show a candidate in the best light. What we're really looking for is the specific details of real impact that only you know from your previous experience. A top tip from us is to use the “Achieved X, as measured by Y, by doing Z” formula (credit: Laszlo Bock, ~2014) to give a really clear picture of what you’ve worked on. A final note: including links to your previous companies' websites is a huge help and allows us to truly understand your background! Application care: every single application we receive is reviewed by a human (yes, hundreds of them) because we believe that candidates' efforts should be matched by an equal level of human care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully, they make a huge difference in our decision-making process. Profile to role fit: highlight most important aspects of

the role, points that might get misunderstood, any specific industry

requirements etc. About your application English first. Since it's our company language, please submit your application in English. You’ll be using it a lot if you join us. A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly, we only accept applications through our system—our support team can’t pass on calls or emails. Diversity drives us. We can only reach our goals if our team reflects the world around us. That starts with you hitting apply, even if you don't tick every single box. We encourage people from all backgrounds and experiences to join us. Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility

requirements or need a specific format, email [email protected]. We’ll design a process that works for you. Your data is safe. When you apply, we process your personal data as a data processor. For more information on how Pleo processes personal data, read our Privacy Policy here . Applying for multiple roles? Nothing is stopping you, and we assess every role independently. However, we do look for alignment, so make sure you can explain why your interest and experience are right for each specific role. Reapplying. If you’re applying for the same role again, please wait six months from your last decision before hitting submit.

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