About the role
Hello! 👋 At Factorial we're looking for a new Strategic Partnerships Associate to help us support and scale our Finance team to the next level. As part of
the team in charge of sustaining the growth generated through our largest strategic partnerships while ensuring healthy cash flow and an excellent payment experience , you'll be in charge of managing partner relationships , r esolving billing issues , and supporting collections processes . Ready to be part of the challenge? 🚀
About
the team 👥 Our Finance team keeps us on track and moving forward, turning numbers into insights that fuel smarter decisions across the company. If you love making sense of complexity and want your work to have a real impact, you’ll love it here.
What you'll do 📝 Build and maintain strong relationships with Factorial's strategic partners. Contact partners regarding missed, overdue, or outstanding payments. Process payments, refunds, and account adjustments accurately and on time. Resolve billing inquiries and payment-related questions from partners and stakeholders. Investigate account history to identify and resolve payment discrepancies. Collaborate with internal teams to address operational and financial issues efficiently. Prepare reports on collection activities, payment performance, and outstanding balances. Contribute proactively to process improvements and operational efficiency initiatives. What are we looking for? 🎯 Fluent English is required. Knowledge of additional languages is a strong plus. Available to start as soon as possible. Demonstrate strong communication and relationship management skills. Show a proactive, organized, and detail-oriented mindset. Work independently and manage multiple priorities effectively. Learn quickly and adapt to a fast-paced environment. Display strong problem-solving and analytical abilities. Take ownership of tasks and follow through with persistence. Thrive in collaborative and cross-functional environments. Factorial bets for potential and growth. We currently evaluate all seniority levels, as we believe diversity and collaboration are the key for rocking the world! If you seek a place to demonstrate ownership of your own success, but you don't meet every point of this Job Description, please, apply anyway!
