Product Support Specialist I

the team or the larger industry solutions channel Ad Hoc

responsibilities as required At a Minimum, We’d Like You to Have At least 6 months to 2 years of technical and/or subscription-based support experience Customer service experience Focus on engaging our professionals in the software to ensure adoption and retention Strong written and verbal communication skills Strong listening skills - can easily identify customer pain points and resolve questions/concerns with ease Ideally, You’ll Also Have Tech-savviness - cogently conduct presentations virtually using assorted platforms and troubleshoot when complications arise Organizational skills - able to work efficiently through a high volume of requests in a fast-paced environment Resourcefulness and multi-tasking Tenacity to exceed monthly objectives Excellent written and verbal communication skills Team-oriented mindset High achievement in previous roles Excellent references from managers to whom you have reported Detail and task-oriented \n

Compensation,

Benefits and

Perks For California, Washington, and Oregon, the base pay rate is $22.83 per hour , and for all other locations, the base pay rate is $20.55 per hour . The variable target is $3,600 . We also offer competitive

benefits that support you and your family as part of your total rewards package at Houzz.

Benefits and

perks include : - Paid Time Off (PTO) - Home internet stipend - Medical, dental, and vision

benefits - Maternity/paternity leave program - Employee Assistance Program (EAP) - Professional Development Reimbursement Program - 401(k) retirement savings plans (Pre-Tax and Roth) - Flexible Spending Accounts (FSA) - Medical & Dependent Care - Health Savings Account (HSA) with company contribution - Healthy at Houzz program Houzz is an Equal Employment Opportunity employer. When applying for a role at Houzz, we guarantee your application will be considered regardless of your sex; race; color; gender; national origin; height or weight; ancestry; physical or mental disability; medical condition; genetic information; marital status; registered domestic partner status; age; sexual orientation; military and veteran status; or any other basis protected by federal, state or local law or ordinance or regulation. We embrace and celebrate the value that diversity brings to an organization. Diverse backgrounds and different points of view help Houzz provide the best experience for our community. Houzz is committed to fostering an inclusive environment through projects and initiatives, such as employee resource groups, that support Houzzers’ efforts to be themselves and share their lives at work. If you would like assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for determining an appropriate accommodation for the interview process. Houzz is an Equal Opportunity Employer. M/F/Disability/Veterans __________________ Be

Who You Are and Do What You Love at Houzz About Houzz When founders Adi and Alon remodeled their home, they were frustrated by the lack of resources and inspiration to help them articulate a vision and select the right pro to make it a reality. So they built Houzz. Houzz is now the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. Using Houzz, people can find ideas and inspiration, hire professionals, and shop for products. Houzz Pro ( houzz.com/pro ) provides home industry professionals with a business management and marketing SaaS solution that helps them to win projects, collaborate with clients and teams, and run their business efficiently and profitably. Our Mission and Core Values We're proud to say there's no one quite like us. Houzz is a community-centric, innovative tech company that continues to disrupt the home renovation and design industry. Our mission-driven culture is rooted in our core values, and we’re all here for one purpose: make the home remodeling and design process more fun and productive for everyone. Our Mission To create the best experience for home renovation and design. Our Core Values We’re a Community We put our community of Houzzers, industry professionals and homeowners first. We approach our work with care, humility and respect. We deliver value to our community through our products and services. We Build the Future We are visionaries who challenge the status quo. We are creative, innovative and curious. We embrace change and different ideas to drive our industry forward. We Make Things Happen We are solution-seekers and self-starters. We listen, move fast and empower our teams to deliver extraordinary results and products. We play to win. By applying for a job with us, you acknowledge and agree to the terms of our Job Applicant Privacy Notice . #LI-Remote

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