About the role
Why this role exists
Communications for the aging in America are broken. Seniors are isolated. Their families are anxious in ways that go far beyond "I hope mom's alright." James Graham started this company after seeing his own grandmother get taken advantage of by the large telecom hegemony.
They are checking her bank account daily because they cannot tell if she is being scammed. They are calling three times a day because she did not pick up and they do not know if she is okay. They are lying awake wondering if she is connected to anyone, or just sitting alone. And at the most basic level, a lot of their phone service is completely unreliable or breaks entirely for the family once she reaches a certain age.
There are 55 million Americans over 65 living at home. Most of them, and most of their families, are navigating this alone.
Community Phone solves that. We built a phone so simple it works out of the box, no setup required. We wrapped it with AI-powered check-in calls that surface how she is really doing. And we built a family app integrated to Mom’s phone that replaces daily dread with genuine safety and peace of mind.
It is working. We are well into 8-figure subscription ARR, pacing to 9-figure, with 30,000+ families trusting us with something that matters deeply to them. Customers stay. They refer their friends. They tell us we took away an anxiety they had carried for years.
We are a lean, product-driven team. The people who thrive here take full ownership, are mission-driven, move quickly, hyper-curious, and care deeply about the customer. One of our product engineers won an Oscar for best foreign film, one team member is a Thiel Fellow, one is a Harvard Philosophy PhD dropout, others are the first growth hires at now-unicorn companies, others of our product engineers are former leaders of 60+ person engineering organizations, and many are former founders.
What you'll own
- Set design strategy across the full customer journey - physical unboxing, mobile app, web dashboard, agentic ai voice check ins, etc - treating them as one coherent customer story end to end with clearly divided responsibilities, not surfaces competing for the same features or moments of customer attention throughout time.
