About the role
This role is based in Sydney with 2-3 days a week in office in Surry Hills. Why this role exists: Everlab is building the platform to look after people’s health for their entire lives. Not just an app, but the infrastructure to connect every available healthcare service, give people comprehensive data on their health, and deliver truly personalised care. We’re growing extremely fast but right now
the team is still lean, the problems are genuinely hard, and we’re about to scale, locally and globally. This is a great moment to join us. We’re hiring Senior/Staff/Lead/Principal Product Managers who can own a product domain end-to-end and drive it from problem to impact. Not just ship features but close the loops, track adoption, iterate. Communicate the value of what shipped to the teams who need to act on it. This role sits at the intersection of engineering, clinical, operations, and design. The problems you'll solve aren't purely digital - they have real-world consequences for clinicians, members, and the operations team that holds everything together. If you've only ever shipped software in a vacuum, this will feel different. If you've worked in environments where product success depends on what happens after the code is deployed, you'll feel right at home.
What you'll do: Own a product domain and drive it to impact Take full ownership of a product area, from discovery through delivery through adoption. You'll frame problems, design solutions, write specs that engineers can build from, ship milestones, and then stay with it - tracking whether members and clinicians are actually getting value from what you shipped. Raise the bar on craft, taste, and the tiny details Care deeply about the last 5%: wording, information hierarchy, edge cases, loading states, and the overall feel of the experience. You'll bring strong judgment on what "good" looks like and push for member-delighting quality where it matters most. Drive projects end-to-end at pace Keep teams unblocked with clear next steps - no one should ever be waiting around wondering what to do. Escalate blockers early and know who to go to for a decision rather than letting things stall. You set the tempo. Work across engineering, clinical, and operations - not just Design and Engineering At Everlab, product decisions ripple across clinical workflows, operational processes, and member experiences. You'll align stakeholders across these functions, navigate competing needs, and drive to a viable solution. The messy operational middle isn't someone else's problem, it's yours. Translate member and clinician pain into real solutions Go beyond the literal request. Use Jobs-to-Be-Done thinking, direct customer exposure (calls, clinic visits, support tickets), and lightweight discovery to uncover the actual problem before jumping to a solution. Run experiments to de-risk bets before going deep. Ground decisions in evidence Use clear written thinking, AI and data to answer questions. You don't wait for a data team to pull a report - you ask your own questions and bring evidence to the table. Cut scope to protect timelines without sacrificing outcomes. Phase work to ship the smallest thing that proves the bet. Roll up your sleeves At Everlab's stage, nothing is beneath you. You'll triage a queue, fill a process gap, jump into a clinical workflow, or run an ops task if that's what moves the needle. The willingness to do the non-glamorous work is non-negotiable. What you'll bring: Experience & background 5+ years in product management in startup or scale up companies with experience shipping product in environments where cross-functional execution matters - operations-heavy, healthcare, logistics, marketplace, or similarly complex domains Track record of owning projects end-to-end: from problem framing through delivery through measuring impact. You can point to something you shipped and explain what happened after launch, not just before Experience working directly with non-engineering stakeholders - ops teams, clinicians, customer-facing teams - and navigating trade-offs between their needs Familiarity with analytics and observability tools (e.g. Hex, PostHog, Datadog, Mixpanel, or similar) - you're comfortable answering your own data questions Skills & mindset You think end-to-end. When you see a feature, you also see the onboarding flow, the ops process, the clinician workflow, and the follow-up nudge that makes it actually work You have product taste. You can articulate what "delight" means in practical terms, make good calls on polish vs scope, and hold a clear vision for how the experience should feel over time You write clearly. Your specs, tickets, and briefs are sharp enough that engineers know exactly what to build and stakeholders know exactly why You make calls with incomplete information and sense-check with the right people. You don't let perfect be the enemy of shipped You proactively share context and updates before being asked. When something ships, you communicate not just "it's live" but why it matters and what teams should do differently You're comfortable with ambiguity. You can take a vague problem, structure it, and drive toward a solution without waiting for someone to hand you a brief
