Associate Manager, Installation & Go Live

requirements and project status. Maintain professional, solution-oriented communication to foster positive client relationships. Coordinate timelines across teams and functions to ensure initiatives and deliverables are completed on schedule. Project Coordination Track progress, ensuring milestones and deadlines are met. Report project status, risks, and dependencies to the leadership. Identify process inefficiencies and recommend improvements to enhance workflow efficiency and effectiveness. Collaborate with cross-functional teams to resolve issues and drive project completion. Training & Quality Assurance Conduct quality checks to maintain consistency and adherence to standards. Promote team efficiency through ongoing process improvements and knowledge sharing. Support onboarding and training of new team members, sharing best practices. Hold

the team accountable for following documented processes: Standard Operating Procedures (SOPs), Service-level Agreements (SLAs), and checklists. Installation & Go Live Oversight Manage day-to-day activities of a small team (8-155–10) of installation specialists. Coordinate installations, site surveys, and training sessions across multiple client locations. Support hardware, network, and software configurations, ensuring alignment with client needs. Monitor performance metrics, escalate issues, and ensure client satisfaction. Contribute to process improvements, playbooks, and training materials. Assist in resource allocation, scheduling, and coordination with cross-functional teams. Skills & Knowledge Strong leadership and team management abilities, including coaching and mentoring. Excellent communication and interpersonal skills for interacting with team members and stakeholders. Solid organizational and time management skills, with attention to detail. Analytical and problem-solving skills to identify issues and recommend solutions. Knowledge of relevant tools, systems, and industry practices. Ability to adapt to changing priorities and manage multiple projects concurrently. Experience leading or mentoring small teams in POS implementations. Hands-on expertise in hardware setup, software configuration, and site surveys. Strong organizational, analytical, and problem-solving abilities. Excellent communication and interpersonal skills for client and internal interactions. Familiarity with project management, ticketing, and collaboration tools. Previous Experience 5 years of professional experience in customer success or related roles. 1 year of experience managing and developing high-performing teams. Experience in fintech or SaaS environments preferred. Education / Professional Training Bachelor’s degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management (with strong technical acumen) or a related required. Relevant technical certifications (e.g., CompTIA A+, Network+, or vendor-specific POS certifications) may substitute for a formal degree. Languages & Level of Proficiency Fluent in English (written and verbal). Additional languages are preferred but not required. What's in it for you

Compensation Our base pay range for this role is: Chicago, IL: $71,000-$89,000 Royal Oak, MI: $64,000-$80,000 Offers will be reflective of the candidate’s location and experience. At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hardworking humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in your wellbeing with a competitive

benefits package designed to support your health, family, and future: Medical, Dental, and Vision Options: Nationwide plans to fit your personal healthcare needs. HSA with Employer Match: High-deductible health plan enrollees receive an annual company contribution to their Health Savings Account Company-Paid Life Insurance & Disability 401(k) Retirement Savings & Annual Employer Match Restricted Stock Units (RSUs) Pre-Tax Commuter

Benefits Paid Parental Leave Paid vacation, 10 company holidays (including 1 floating holiday), sick time, and volunteer time off Monthly cell phone and internet stipend Education reimbursement up to $2,000 per calendar year to assist with your professional development Employee Resource Groups to build community and inclusion at work We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@ spoton.com ). If something seems suspicious, please contact us at [email protected] . SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Work authorization in the U.S. is required. Visa sponsorship is not available for this role. SpotOn is an E-Verify company.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.