About the role
Join
the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position The Connected Care Coach is responsible for proactively contacting identified members to drive behavior changes and positively impact clinical outcomes. Essential Duties and
Responsibilities Conduct member outreach to drive behavior change and positively impact clinical outcomes (95%) Actively engage with members via a variety of communication tools including telephone, email, text, virtual application, and coaching conversations to provide feedback and support, answer questions, share resources, and hold members accountable to their goals. Utilize a coaching approach congruent with motivational Interviewing in order to empower members to be able to effectively self-manage their own chronic condition(s) and health. Refer members for support and education for conditions as needed based on clinical care guidelines. Maintain accurate and thorough case documentation to the standards set by Teladoc Health. Complete administrative duties essential for smooth operation Support corporate initiatives and special projects as needed (5%) The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs. Supervisory
Responsibilities No
Qualifications Expected for Position Bachelor’s Degree in relevant discipline or MA/EMT/Paramedic certification 2+ years experience in a healthcare delivery or related environment Excellent written and verbal communication skills
Qualifications Preferred for Position Exceptional time management and organizational skills Analytical and critical thinking skills which enable to work autonomously in a responsible, efficient manner Possess excellent customer service and interpersonal skills to provide a consistently high-quality member experience. Flexible and able to work in a fast-paced environment Adaptable, innovative, and embraces teamwork and change. Able to learn and effectively utilize multiple technology platforms including but not limited to MS word, Excel, PowerPoint, Outlook 365, Microsoft Teams, SharePoint, OneDrive, Salesforce, and Jira Bilingual Spanish and English, preferred The above