About the role
ABOUT US At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We’re backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, Labcorp, and Disney. We're building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and a 92+ NPS, we're rapidly scaling our impact.
ABOUT
THE ROLE We are seeking a detail-oriented Care Coordinator I (Temporary) to join our Care Coordination team. This role is focused primarily on visit closure within our defined SLA windows: confirming that lab work from completed in-home visits is complete, accurate, and properly documented, and tracking down missing results or notes so that nothing falls through the cracks after a patient's visit. This is a temporary, high-volume, process-driven role. While the core of the job is visit closure and lab follow-up, the person in this seat may flex into short-term projects supporting patient outreach and appointment completion success rates as business needs evolve.
RESPONSIBILITIES Conduct post-visit review of completed in-home appointments, confirming that lab draws, documentation, and required paperwork were completed accurately and on time Monitor and track lab results and imaging reports through Quest and other clinical applications, identifying missing, delayed, or incomplete results Proactively follow up with labs, providers, and internal teams to locate missing results, notes, or documentation, and resolve gaps within defined SLAs Upload, organize, and manage clinical documents with accuracy and timeliness Escalate clinical concerns or documentation gaps to the appropriate clinical or operational team as needed Maintain strict confidentiality and HIPAA compliance when handling PHI and clinical records Flex into project-based work supporting outbound patient outreach calls (e.g., result delivery or appointment follow-up calls) as volume and business needs require Monitor daily workflows to identify gaps or inefficiencies in the post-visit review process; suggest and support process improvements Adapt quickly to updated SOPs, tools, and priorities in a fast-moving, evolving environment REQUIRED