About the role
Job Family: Patient Account Representative Travel Required: None Clearance Required: None What You Will Do: Customer Service duties may include, but are not limited to, the following
responsibilities: Answer inbound customer service calls and make some outbound follow-up calls in a professional, patient experience and customer service-oriented manner. Answer the calls timely without drops/abandons. Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution. Facilitate resolution by referring the matter to the issue/content expert. Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter. Resubmit Corrected Claims and supporting documentation as needed for the patient experience. Communicate with other organizational departments to ensure proper handling of patient accounts. Communicates issues to management timely and performs other duties as assigned by direct supervisors. Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure. Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills. Must live within 50 miles of Birmingham, AL What You Will Need: High school diploma or GED 0-2 years of prior relevant experience What Would Be
Nice To Have: 1 - 3 years related or general knowledge of payor-specific or medical specialty billing Dialer experience Bilingual (English/Spanish) #IndeedSponsored #LI-DNI What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive
compensation and a flexible
benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive