Remote Operations Trainer | Dubai, UAE

requirements Compliance and Records Maintain complete, audit-ready training and certification records for all remote operators and team leads Ensure all programmes meet Moove AV, partner, and UAE regulatory qualification standards Flag any operator performance or compliance concerns to the Remote Operations Manager and Training Manager promptly Shift

Requirements Rotating availability across Morning (07:00–15:15), Evening (15:15–23:30), and Overnight (23:30–07:00) shifts to deliver training across all shift teams Five days on, two days off including weekends and UAE public holidays Schedules adjusted based on operational and training needs What You will need for this position 3 to 5 years of experience in remote operations, AV operations, or a 24/7 control centre environment Prior experience in a training, coaching, or quality assurance role strongly preferred Deep familiarity with remote assistance platforms, intervention protocols, and data logging tools Strong understanding of AV system behaviour and remote operator best practices Able to deliver engaging training for shift-based, operationally focused teams Data-literate; comfortable using quality metrics and performance data to identify gaps and measure training impact Strong attention to detail with the ability to assess operator performance accurately and deliver feedback constructively Fluent in English; Arabic a strong advantage Education Bachelor's degree in Mechanical, Automotive, Electrical, Mechatronics Engineering, or a related field preferred Equivalent combination of technical

qualifications and relevant AV or automotive experience may be considered What Does Success Look Like All remote operators certified and platform-ready before their first live shift MisOp rates declining as a direct result of training interventions Recertification completed on schedule with no compliance gaps Training content always current and aligned with live platform and SOP

requirements Who You'll Be Working with: Directly reporting to our Fleet Operations Manager, and closely working with our Training & Development Team.

About

the team Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach. Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment. EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

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