About the role
We are looking for a Technical Project Manager with 4-8 years of experience to own customer implementations at Interface.ai, taking credit unions and community banks from signed contract to a successful AI go-live. Until now, Customer Success Managers have handled implementations. This is the first dedicated implementation hire, so you'll help build and scale the program as our new self-service platform changes how customers launch and improve their AI agents.
What will you be doing?
- Running 7-10 customer implementations at once, from post-signature kickoff through go-live and a 2-4 week hypercare period
- Leading kickoffs and weekly customer meetings, managing escalations, and keeping customer and internal resources on schedule
- Managing integration timelines and phasing for core banking, online banking, lending and credit card platforms alongside Solutions Architects, Product and Customer Success
- Working with Product to track, prioritize and resolve defects and product changes found during deployments
- Building repeatable implementation playbooks from scratch, including how customers use self-service tools to keep improving their AI deployments
About Interface AI
Interface.ai is a leading provider of agentic AI solutions, specializing in serving community banks and credit unions across the United States. The company's AI platform delivers a seamless, unified experience across voice, digital, and employee-assisted channels — all powered by a single AI brain that continuously learns and operates autonomously.
With $30M in Series A funding and already cash-flow positive, Interface.ai is trusted by hundreds of financial institutions, reaching over 10 million people in the US. The company is committed to driving automation, ensuring compliance, and enhancing customer satisfaction through pre-trained AI solutions that are easy to integrate, scale, and manage.
Mission: Democratizing financial wellness for every American — not just the ones who can afford a private banker.
Interface.ai is in a rare position as a profitable, venture-backed startup experiencing strong market demand. The company raised funds to fuel its next stage of growth, expanding both product/engineering capabilities and its go-to-market team to handle increasing demand from the financial services market.
Required skills
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Job details
Salary
$185,000 - $230,000
Location
San Francisco, United States
Experience
4+ years
Company
Funding
Total raised
$30M
Last stage
Series B
Investors
Founders
Bruce Kim
Co-Founder & CTO
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.