About the role
Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check. AI at BambooHR At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR. Essential Job Duties As a Technical Product Specialist (Add-Ons) at BambooHR, you’ll help set both new prospects and existing customers free to do great work by guiding them toward the right BambooHR add-on solutions at the right time. You’ll partner closely with Account Executives (AEs) and Account Expansion Executives (AEEs) to bring deep product expertise into customer conversations and help win complex, multi-product deals. This role blends consultative selling, domain expertise, and collaboration. You’ll be brought into high-impact moments where clarity, credibility, and confidence matter — helping customers understand how Payroll,
Benefits Administration, and Time Tracking can support their intended outcomes. You will: Multi-product add-on selling: Sell Payroll,
Benefits Administration, and Time Tracking to both net new prospects (Acquisition) and existing BambooHR customers (Expansion), aligning solutions to customer needs and business goals. Specialist support in active deals: Partner with AEs and AEEs through discovery, demos, and deal execution in a way that both helps close the platform deal and drives meaningful add-on upsell. Expert-led product demonstrations: Conduct demos that translate deep product and industry knowledge into clear, simplified messaging that connects customer challenges to BambooHR solutions. Proactive opportunity identification: Identify add-on opportunities within active deals and push to be included when specialist expertise will improve deal quality, confidence, or conversion. Pipeline ownership and prioritization: Manage and prioritize a revolving pipeline of specialist-supported opportunities across multiple products in a fast-moving environment. Customer and internal communication: Communicate effectively with customers and internal partners via phone, video, and email to keep deals moving forward with clarity and alignment. Value-based selling execution: Apply BambooHR’s value-based sales methodology to uncover customer outcomes, align solutions, and support consistent deal execution. Pipeline hygiene and forecasting: Maintain accurate pipeline data, forecasting, and follow-through in Salesforce to support visibility and predictability. Cross-functional collaboration: Work closely with Expansion, Acquisition, Enablement, Product, and Customer Experience teams to ensure a seamless and trusted customer experience. Full engagement and availability: Be present and engaged full-time, Monday–Friday from 8 AM–5 PM. What You Need to Get the Job Done 1-2 years of Relevant Experience: Prior experience in sales, solutions consulting, or customer-facing SaaS roles Collaborative Selling: Strong collaboration and negotiation skills, with the ability to influence without owning the full deal Conveying Value: Ability to articulate the value of multiple products through demos, calls, and written follow-up Excellent Communication: Ability to explain complex topics in a clear, persuasive, and approachable way via written and verbal communication. Superb Organizational Skills: Strong organization and prioritization skills in a fast-moving, high-volume environment Internal & External Multi-threading: Ability to engage multiple stakeholders across a full pipeline of opportunities simultaneously What Will Make Us REALLY Love You Experience selling or supporting Payroll,
