About the role
You are the infrastructure expert who enables our rapid product development and guarantees 99.9%+ stability and performance of our clinical AI platform for major health systems. Your focus on operational excellence is directly tied to a patient’s access to life-saving treatment.
As our SRE, you will be responsible for our entire production environment and improve the development experience across both infrastructure and application reliability.
Infrastructure Responsibilities
- Infrastructure Ownership: Design, implement, and maintain the production environment, having previously handled 500+ machine deployments.
- Kubernetes Mastery: Own our containerized infrastructure, leveraging deep expertise in Kubernetes and Helm to manage deployment, scaling, and operational health.
- CI/CD & Deployment Optimization: Optimize and streamline both the TypeScript and Python/ML deployment pipelines to support high-velocity feature release while maintaining the highest reliability.
- DevX Support: Support Developer Experience (DevX) work to streamline developer workflows, enhance tool proficiency, and improve CI/CD systems.
- Infrastructure as Code (IaC): Manage and maintain infrastructure definitions using Terraform.
Application Reliability Responsibilities
- Service Reliability Strategy (SLIs/SLOs): Define, implement, and evolve SLIs and SLOs for existing and new services; partner with engineering and product to align targets with patient and customer impact.
- Observability Standards: Extend and standardize in-application observability by introducing consistent metrics, OpenTelemetry traces, and events/logs (including naming conventions, required attributes, and dashboards/alerts).
- SLO-Driven Operations: Monitor reliability and performance against SLOs; respond to SLO violations by driving corrective actions and validating outcomes (not just mitigating symptoms).
- Performance & Scalability Improvements: Use trace and metrics data to identify bottlenecks (e.g., slow endpoints, expensive queries, queue backlogs) and implement or drive improvements in application code and configurations.
