About the role
Hiring Manager: Lindsay May Sunga Talent Acquisition Advisor: Donn Plaza Job Code Level: TEP2 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. WHAT
THE ROLE OFFERS Able to take escalations from Support agents, Professional Services teams, Operations, and Product Development Provides technical support in a production environment by responding to case service levels, analyzing issues, developing resolutions to problems of limited scope, and complexity Provides enhanced file and transaction error handling and reporting based on Customer's identified business needs. This includes prioritization of EDI Critical document types for document error notification within the required service level agreement May require on-call duties and weekend rotation May require shifting/rotating schedule (APAC, EMEA and US hours) Amenable to work full onsite in Makati WHAT YOU NEED TO SUCCEED Unix experience/background is required, basic knowledge, navigation, basic scripting. Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers Professional working-level English proficiency is required for effective customer communication Good customer orientation and can work under pressure EDI (Electronic Data Interchange) knowledge preferred OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.