Director Of Payments Operations | Papaya Global Login Workforce OS Payment OS Contact support EN ES DE FR Products Why Papaya Solutions Resources Company Pricing Contact Us Workforce OS AI Payroll Mastered Contingent OS AI External Workforce Mastered OnePay AI Every Payment Mastered OneData AI Intelligence Layer One Compliance Mastered Core Employment Services Platform overview Core End-to-end payroll platform Global payroll Core Run payroll in 180+ countries Employer of record (EOR) Core Hire anywhere without entities Contractor of record (COR) Compliant contractor engagement Platform Capabilities Shadow payroll Cross-border tax obligations Time & attendance Track hours, shifts & PTO Workforce analytics Real-time workforce insights Employee app Employee self-service portal Global
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benefits across borders SmartExpense Agent Automate expense tracking & reporting Core Services Platform overview Core Unified contingent platform Contractor management Core End-to-end contractor lifecycle Worker classification Core AI-backed risk determination Platform Capabilities VMS connector Connect your VMS seamlessly Core Payment Services Platform overview Core Global payments infrastructure Payments API Core Embed payroll payments anywhere Payment rails Core Fastest in-country delivery Banco wallet Core Instant worker access to pay Platform Capabilities Split payments Pay across multiple accounts Virtual IBAN account Dedicated receiving accounts Core Intelligence How OneData works Core Single workforce data model AI data assistant Core AI-powered data validation Platform Capabilities Integration & mapping Connect your HCM & ERP stack Payment connector Integrate any payment source JE automation Automated journal entries Core Tools Platform overview Core Compliance intelligence engine Knowledge base copilot AI Core AI compliance assistant Countrypedia Core Country-by-country regulations Paymentspedia Global payment intelligence We Own It Full Liability Ownership Risk & liability coverage Payment protection Product releases Enterprise Grade Built for Fortune 500 Security & compliance Licensed financial institution Payments transparency 180+ countries coverage AI + Human Experts Side-by-Side Delivery Embedded AI In-country experts Pays for Itself Speed & ROI Proof ROI calculator Customer proof Support By Workforce Type By Business Need By Geography By Industry Independent contractors Compliant engagement globally Payroll workers Full-time employees anywhere Gig workers / freelancers Flexible talent at scale Hybrid workforce Mixed employment models Rapid global expansion Enter new markets in days Compliance & risk We own the liability Vendor consolidation One platform, not twelve Cost optimization 30% ops cost reduction Banco wallet Instant worker access to pay Global equity Equity for every employee Global immigration Visa & mobility management AI Expense agent Streamlined expense reporting Global coverage Operations in 180+ countries US solutions Full US workforce compliance Global
benefits Competitive local
benefits Statutory payments Mandated payments, automated Maritime Crew payroll & compliance Oil and gas Rotational workforce payroll Gaming Global gaming workforce Staffing firms & MSPs Scale your staffing operations Freelance platforms Marketplace payout solutions BPO companies Multi-country BPO payroll Multinational companies One platform, every market Accounting firms White-label payroll services Learn Grow your knowledge Academy Glossary Library Blog Research Proof & Validation See the results All case studies Customer stories Compare Papaya vs competitors Tools Interactive utilities Global employment cost calculator IBAN checker SWIFT finder RFP template Get to Know Us About Our story & mission Our team Leadership & culture Quick Links Careers Join
the team Media & press News & announcements Partners Our partner ecosystem Products Workforce OS Payroll Mastered Core Employment Services Platform overview Core Global payroll Core Employer of record (EOR) Core Contractor of record (COR) Platform Capabilities Shadow payroll Time & attendance Workforce analytics Employee app Global
benefits SmartExpense Agent View all Workforce OS Contingent OS External Workforce Mastered Core Services Platform overview Core Contractor management Core Worker classification Core Platform Capabilities VMS connector View all Contingent OS OnePay Every Payment Mastered Core Payment Services Platform overview Core Payments API Core Payment rails Core Banco wallet Core Platform Capabilities Split payments Virtual IBAN account View all OnePay OneData Intelligence Layer Core Intelligence How OneData works Core AI data assistant Core Platform Capabilities Integration & mapping Payment connector JE automation View all OneData One Compliance Mastered Core Tools Platform overview Core Knowledge base copilot AI Core Countrypedia Core Paymentspedia View all One Why Papaya We Own It Full Liability Ownership Risk & liability coverage Payment protection Product releases Enterprise Grade Built for Fortune 500 Security & compliance Licensed financial institution Payments transparency 180+ countries coverage AI + Human Experts Side-by-Side Delivery Embedded AI In-country experts Pays for Itself Speed & ROI Proof ROI calculator Customer proof Support Solutions By Workforce Type Independent contractors Compliant engagement globally Payroll workers Full-time employees anywhere Gig workers / freelancers Flexible talent at scale Hybrid workforce Mixed employment models By Business Need Rapid global expansion Enter new markets in days Compliance & risk We own the liability Vendor consolidation One platform, not twelve Cost optimization 30% ops cost reduction Banco wallet Instant worker access to pay Global equity Equity for every employee Global immigration Visa & mobility management AI Expense agent Streamlined expense reporting By Geography Global coverage Operations in 180+ countries US solutions Full US workforce compliance Global
benefits Competitive local
benefits Statutory payments Mandated payments, automated By Industry Maritime Crew payroll & compliance Oil and gas Rotational workforce payroll Gaming Global gaming workforce Staffing firms & MSPs Scale your staffing operations Freelance platforms Marketplace payout solutions BPO companies Multi-country BPO payroll Multinational companies One platform, every market Accounting firms White-label payroll services Resources Learn Grow your knowledge Academy Glossary Library Blog Research Proof & Validation See the results All case studies Customer stories Tools Interactive utilities Global employment cost calculator IBAN checker SWIFT finder RFP template Company Get to Know Us Our story & culture About Our story & mission Our team Leadership & culture Quick Links Careers, press & more Careers Join
the team Media & press News & announcements Partners Our partner ecosystem Pricing Contact Us Back Director of Payments Operations Barcelona, Spain Full-time Operations Management --> Description Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to transform the way companies manage global workforce payments. Our platform enables organizations to pay employees, contractors, and other beneficiaries anywhere in the world quickly, compliantly, and reliably. As we continue to scale our global payments infrastructure, we are looking for an experienced Director of Payment Operations to lead and evolve our payment execution capabilities. We are looking for an experienced Director of Payroll Operations to lead and elevate our global payroll operations function. This is a senior leadership role with end-to-end ownership of the payroll cycle, direct accountability for customer outcomes, and a mandate to take
the team to the next level of operational maturity. You will lead a team of 80+ payroll professionals, work closely with In Country Teams (ICTs), and serve as a key driver of customer health, revenue retention and expansion . Key
Responsibilities Lead the end-to-end payroll cycle - ensuring accuracy, compliance, and SLAs across all markets. Drive a high level of service quality that directly contributes to customer health and retention. Own the revenue mindset: treat payroll operations as a business function that protects and grows ARR. Partner closely with ICTs to close the loop to ensure seamless handoff into steady-state operations. Build and execute a roadmap to mature
the team's processes, tooling, and performance standards. Champion an AI-first mindset across
the team - identifying opportunities to leverage AI and automation to streamline payroll operations, reduce manual effort, and scale effectively. Serve as an escalation point for complex customer issues and drive resolution with urgency and ownership. Foster a culture of accountability, continuous improvement, and customer obsession across a team of 80+.
Requirements 10+ years of experience in payroll operations, with proven expertise in managing full-cycle payroll processes at scale. Demonstrated experience leading large teams in a customer-facing environment. Experience working cross-functionally with implementation, product, and finance teams. Excellent communication skills and the ability to represent the operations function at the executive level. A revenue mindset Data-driven mindset and decision making An AI mindset - you actively explore how AI and automation tools can drive effective teams and elevate the quality of service at scale. Experience in the global workforce industry, specifically in Payroll, EOR, and AOR. Familiarity with multi-country payroll complexity and the regulatory landscape across key markets Background in scaling operations teams through growth or transformation phases Why This Role This is not a steady-state role - it's a transformation mandate. You'll have the authority,
the team, and the executive support to drive real change. If you thrive in fast-moving environments and want to leave your mark on a global payroll function, this is the opportunity. Apply for this position --> Power up your payroll & payments Boost productivity and performance, so you can focus on what matters-your business Get a Demo USA 9 TIMES SQUARE 200 West 41st Street New York, New York 10036 Hong Kong Flat/RM 1906 19/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay Privacy Terms FX policy Wallet and Payment Processors Accessibility Cookies Policy Papaya Standards Code of Conduct Hey AI, learn
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About Us Careers Media & Press Team Support WhatsApp +1 (888) 316-4994 Contact Us Online Affiliate Partnerships Papaya Global meets the highest international security and privacy standards, including SOC 1, SOC 2, ISO 27001, ISO 27701, and GDPR. Papaya Global’s payment services are offered through Azimo, Papaya’s licensed payments arm. Azimo is a payment services provider regulated in five Tier-1 jurisdictions. These licenses allow Papaya, together with its partners, to provide workforce payments worldwide. For further information on Azimo’s licences worldwide, check our licensing page . Privacy Terms FX policy Wallet and Payment Processors Accessibility Cookies Policy Papaya Standards Code of Conduct Hey AI, learn
