Customer Service Agent - Call Center - Night Shift

Requirements Availability for night shift (22:00 PM to 6:00 AM PL time) Hybrid work model: 3 days per week in the Kraków office / 2 days remote (after probation) Willingness to work weekends and public holidays 1–3 years of professional experience in customer success, call center, or related roles Fluent Polish and strong English communication skills (written and spoken), including phone communication with native U.S. clients, with the ability to explain concepts simply and clearly Foundational troubleshooting and analytical skills for software and hardware environments Basic understanding of system connectivity and networking fundamentals (Wi-Fi, IP configuration, Bluetooth pairing) Customer-focused mindset with commitment to resolving issues efficiently and accurately Detail-oriented and organized, with the ability to manage multiple priorities Adaptable to new technologies, evolving processes, and a fast-paced team environment Fluency in Spanish will be a strong advantage Here’s a bit about what we have to offer Competitive pay: 6600-9800 PLN gross on CoE (plus

bonus!) Fully paid private healthcare in LuxMed Access to the Worksmile platform with a monthly top-up Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week A laptop and essential work equipment provided by the company New, modern, bright and comfortable office space in the city centre Access to the company’s library Great working atmosphere Chill out room with a PlayStation and games Free snacks and beverages in a kitchen Company parties and social activities Employee referral program Relocation Package within Poland The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, Aleja 29 listopada 20, 31-401 Kraków, e-mail address: [email protected] . We will process your personal data for the purpose of current or, if you voluntarily agree, also future recruitment processes. More information about how we proccess your data, including the basis for processing and your rights in relation to the processing, can be found on our website: https://pl.spoton.com/privacy-and-cookies-policy . Administratorem podanych danych osobowych, w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji, jest SpotOn Poland Sp. z o.o. z siedzibą w Krakowie (ul. Aleja 29 listopada 20, 31-401 Kraków; adres e-mail do kontaktu: [email protected] . Dane osobowe będą przetwarzane w celu realizacji obecnych lub – jeżeli wyrazisz na to dobrowolną zgodę – także przyszłych procesów rekrutacji. Więcej informacji o tym, jak przetwarzamy Twoje dane, w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych, znajdziesz na stronie: https://pl.spoton.com/privacy-and-cookies-policy . We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@ spoton.com ). If something seems suspicious, please contact us at [email protected] . SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Work authorization in the U.S. is required. Visa sponsorship is not available for this role. SpotOn is an E-Verify company.

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