Open is built from the ground up for the AI era. We automate the most complex support scenarios with precision across every channel: Web, Email, Phone, SMS, and WhatsApp. We’re used by MoneyGram.com (the world’s second-largest money transmitter), Mollie.com (a 6.5-billion-dollar unicorn), Viva.com (unicorn), FareHarbor.com (a Booking.com company), and many others.
Our AI agent automates previously unautomatable customer communication workflows (support, inbound, outbound, and more). It is currently state-of-the-art in the market with automation rates above 77 percent, saving enterprises millions.
Role Description
Qualifications
Our Values:
What we offer:
We want our benefits to reflect our values and offer the following to full-time employees:
These benefits are further detailed in Open's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Open's equity plans subject to the terms of the applicable plans and policies.
Open is an AI-powered, all-in-one customer support and communication platform — used in production by:
Print.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other major enterprise companies.
We specialize in solving and automating complex support cases across email, web, phone, SMS, and WhatsApp.
We’re a research-based company currently working on releasing Support-Bench, the world’s most comprehensive AI customer support benchmark.
Our team consists of +3 programming language builders, a nationwide cybersecurity competition winner at age 16, and a dentist.
Salary
$230,000 - $300,000
Equity
0.25% - 0.5%
Location
Remote
Experience
3+ years
Total raised
$1.5M
Last stage
Pre-seed
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.