Job Application for Enterprise Account Manager at Venn Back to jobs New Enterprise Account Manager New York, New York, United States Apply About Venn Venn is a fast-growing technology company transforming the relationship between renters and multifamily operators. Our platform connects every aspect of apartment living—rent payments, events, services, maintenance, and community engagement—creating a lifestyle co-pilot for residents and an engagement engine for operators. By leveraging resident behavioral data, Venn delivers personalized experiences at scale, driving long-term loyalty and unlocking new revenue opportunities. We’re trusted by industry leaders like Related Companies and Bozzuto and backed by top talent from companies like Fiverr, Kaltura, and Sonos, alongside seasoned real estate veterans. Our vision? By 2025, Venn will be the fastest-growing Resident Operating System, powering 500,000 units—scaling to 2 million by 2026. We're not just building software; we're redefining how people experience home.
About
the Role We’re looking for a strategic and relationship-driven Enterprise Account Manager to join our growing Customer Success team. In this role, you’ll be responsible for the long-term success, retention, and expansion of a portfolio of enterprise clients. You’ll operate as a trusted advisor to key stakeholders, using a consultative approach to uncover new opportunities, drive commercial growth, and deepen partnerships across the client organization. This is not your typical post-sales role—our Enterprise Account Managers are strategic thinkers, revenue drivers, and relationship builders. You’ll work closely with Customer Success, Product, and Implementation to ensure that Venn becomes an embedded, indispensable solution for our clients. What You’ll Do Own the commercial success of a book of business, with accountability for net revenue retention and expansion targets Cultivate deep, multithreaded relationships across client accounts—from operators to C-level stakeholders Use a consultative approach to uncover client needs and recommend new solutions, features, and services that drive tangible business outcomes Develop and maintain Account Development Plans to track client goals, risks, product utilization, and growth strategy Partner closely with Customer Success Managers to ensure client satisfaction, value realization, and adoption Lead quarterly business reviews and executive strategy sessions to reinforce Venn’s impact on operational efficiency, resident satisfaction, and NOI Navigate internal teams to deliver client outcomes—ensuring seamless handoffs, timely responses, and a coordinated account strategy Monitor contract terms, renewals, and billing to ensure alignment and maximize lifetime value Own and maintain a renewal/expansion pipeline in CRM with disciplined forecasting Lead commercial negotiations on multi-year renewals, MSAs, SOWs, and contract amendments What You Bring 7+ years of experience in account management including enterprise account management or strategic sales in a B2B SaaS environment, with a proven track record managing accounts with ACV of $1M or more Demonstrated ability to drive commercial growth and upsell strategic solutions across complex accounts Strong understanding of enterprise relationship management, including multithreading, executive engagement, and stakeholder mapping Excellent communication, storytelling, and presentation skills, with the ability to tailor your message from operator-level to C-suite audiences Strong forecasting discipline and CRM rigor—you maintain an accurate, up-to-date renewal and expansion pipeline and report on it with confidence Highly organized and comfortable managing multiple clients and priorities with ease Strategic mindset with a bias for action—you don’t just identify opportunities, you drive them forward Nice to Haves Experience in multifamily, PropTech, or real estate SaaS Experience working with large third-party multifamily operators or ownership groups Proficiency with CRM and project management tools (e.g., Hubspot, Monday.com, Asana)
Compensation &
Benefits This role is hybrid (3 days/week in our cozy NYC office). For New York-based candidates, this position has an estimated annual base salary of $140,000 to $160,000, plus commission,
benefits, and opportunities for equity. Actual
compensation is based on factors unique to each candidate—including skill set, experience, and certifications. We're happy to discuss details transparently in our first conversation. Create a Job Alert Interested in building your career at Venn? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Email * Phone Country Phone Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Are you based in NYC? * Select... What is the ACV of the largest enterprise account you've personally owned? What was your role in renewing or expanding it? * Which CRM do you currently use to manage your renewal pipeline, and how far in advance do you typically begin the renewal process? * Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Venn’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to
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Salary
$140,000 - $160,000
Location
New York, New York, United States
Experience
7+ years
Total raised
$100.0M
Last stage
Growth
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.