About the role
About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. The Data Analyst builds and maintains performance dashboards and reports that support operational decision-making across customer-facing teams. This role queries data from Snowflake, develops structured visualizations in Power BI and Metabase, and leverages Gemini-powered AI to surface performance insights, identify operational gaps, and recommend data-driven improvements. The analyst owns recurring weekly, monthly, and quarterly reporting cycles and contributes to
bonus and incentive calculation processes. On a daily basis, you will: Build and maintain performance dashboards and scorecards in Power BI and Metabase for multiple CS teams. Write and optimize SQL queries in Snowflake to extract, transform, and load data for reporting. Own the weekly, monthly, and quarterly reporting cadences across customer-facing teams. Analyze individual agent and team performance metrics to support
bonus and incentive decisions. Apply Gemini and AI workflows to generate actionable insights, identify operational gaps and bottlenecks, and propose concrete improvements to team processes and performance. Maintain clean, well-documented spreadsheets for performance tracking and ad hoc analysis. Partner with CS leaders to align metrics and KPI definitions with business objectives. Conduct variance analysis and support root-cause investigation for performance gaps. Deliver high-quality, accurate work by adhering to SOPs, SLAs, and data quality standards. Identify and address process gaps or reporting errors to drive continuous improvement. What skill are we searching for? Proficiency in Snowflake (writing SQL queries, understanding schemas, working with large datasets). Hands-on experience with Power BI and Metabase (data modeling, report building, DAX basics). Advanced spreadsheet skills (Excel/Google Sheets): pivot tables, complex formulas, data cleaning. Working knowledge of AI tools such as Gemini for insight generation, operational gap analysis, and improvement recommendations across customer-facing teams. Solid understanding of CS operational metrics (CSAT, retention, productivity, performance scores). Strong analytical mindset with ability to translate data into actionable insights. Effective communicator with experience presenting findings to business stakeholders. Availability to work in afternoon hours between 2:00-10:00 pm. Previous Experience Minimum 3 years of experience in data analytics, business intelligence, or a related role. Demonstrated experience supporting customer-facing departments (CS, Sales, Support) with performance data. Experience in fintech or SaaS environments preferred. Education Bachelor's degree in Data Analytics, Statistics, Computer Science, Business Administration, Finance, or related field required. Any of the following certifications is preferred: Microsoft Certified: Data Analyst Associate (Power BI), Snowflake SnowPro Core Certification, Google Data Analytics Professional Certificate, Certified Analytics Professional (CAP), AI/ML or Data Science certificates (Coursera, edX, etc.). An equivalent combination of education and experience may be considered. Here’s a bit about what we have to offer: Competitive pay: 12500 - 15700 PLN gross on CoE Access to e-learning platforms Fully paid private healthcare in LuxMed Access to the Worksmile platform with a monthly top-up Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week A laptop and essential work equipment provided by the company New, modern, bright and comfortable office space in the city centre A lot of free parking spots around the office Access to the company’s library Great working atmosphere Chill out room with a PlayStation and games Free snacks and beverages in a kitchen Company parties and social activities Employee referral program Relocation Package within Poland The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, Aleja 29 listopada 20, 31-401 Kraków, e-mail address: [email protected] . We will process your personal data for the purpose of current or, if you voluntarily agree, also future recruitment processes. More information about how we proccess your data, including the basis for processing and your rights in relation to the processing, can be found on our website: https://pl.spoton.com/privacy-and-cookies-policy . Administratorem podanych danych osobowych, w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji, jest SpotOn Poland Sp. z o.o. z siedzibą w Krakowie (ul. Aleja 29 listopada 20, 31-401 Kraków; adres e-mail do kontaktu: [email protected] . Dane osobowe będą przetwarzane w celu realizacji obecnych lub – jeżeli wyrazisz na to dobrowolną zgodę – także przyszłych procesów rekrutacji. Więcej informacji o tym, jak przetwarzamy Twoje dane, w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych, znajdziesz na stronie: https://pl.spoton.com/privacy-and-cookies-policy . We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@ spoton.com ). If something seems suspicious, please contact us at [email protected] . SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Work authorization in the U.S. is required. Visa sponsorship is not available for this role. SpotOn is an E-Verify company.
