Technical Account Manager

requirements. Maintain compliance with company policies, procedures, confidentiality

requirements, and applicable data handling standards. Job

Requirements 3–5 years of experience working with healthcare data, including healthcare claims, EHR, clinical, provider, payer, or related healthcare datasets. Experience in a Technical Account Manager, Technical Support, Data Operations, Customer Success or similar customer-facing technical role. Understanding of healthcare data workflows, processing methodologies, and data delivery environments. Familiarity with healthcare data privacy, compliance, and regulated data environments. Experience supporting enterprise customers in a SaaS, healthcare technology, analytics, or data-driven environment preferred. Strong troubleshooting and analytical problem-solving skills with the ability to manage complex customer scenarios. Familiarity with APIs, structured data formats (JSON, CSV, XML), and technical data integration concepts. Working knowledge of SQL and experience investigating data-related issues. Exposure to cloud-based technologies and enterprise data environments preferred. Experience using tools such as Postman, Snowflake, AWS, Tableau, Power BI, Python, or similar technologies is a plus. Strong verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Highly adaptable with the ability to manage shifting priorities in a fast-paced environment. Strong customer empathy and relationship management skills. Process-oriented mindset with strong attention to detail and organizational skills. Demonstrated ability to work independently while collaborating effectively across teams.

Who You Are Technically curious and motivated to continuously learn new technologies and customer workflows. Calm under pressure and comfortable managing escalated customer situations. Customer-focused with a consultative and solutions-oriented mindset. Adaptable and capable of navigating ambiguity while maintaining strong execution. Collaborative team player who values communication, accountability, and continuous improvement. Education Bachelor’s degree in Information Systems, Computer Science, Data Analytics, Business Technology, or a related field preferred. Equivalent combination of education and relevant experience may also be considered. Physical Demands and Work Environment Primarily sedentary work involving extended periods of computer use. Occasional lifting or movement of light office equipment may be required. Work is performed primarily in an indoor office or remote environment. Limited travel may be required (less than 20%). This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions) If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply . Inovalon is most interested in finding the best candidate for the job , and you may be just the right person for this or other roles. By embracing inclusion , we enhance our work environment and drive business success. Inovalon strives to provide equal opportunit ies to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth. Inovalon is proud to be an equal opportunity workplace . We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or v eteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement. To review the legal

requirements, including all labor law posters, please visit this link To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link

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