Senior Product Designer

> AirHelp · Barcelona, Spain (Hybrid) · Full-time · Posted 2026-09-14

Workplace: hybrid

Department: Product Design

Description

The AirHelp mobile app is a travel companion that helps users track flights in real time, stay informed about disruptions, and act instantly when something happens. From live flight tracking and smart notifications to seamless claim submission and status tracking, the app removes the complexity from air travel and passenger rights: https://www.airhelp.co.uk/app/

We're evolving the app into a proactive, intelligent travel assistant, one that doesn't just react to disruptions but anticipates them, guides users in real time, and becomes a product people rely on every time they travel.

With nearly one million downloads in under eight months and engagement ahead of projections, we've validated the need. The challenge now is turning this into a category-defining mobile experience.

We're looking for a Senior Product Designer to own B2B product, a company's fastest-growing and highest-revenue channel. This role including product and marketing design, partner onboarding, and go-to-market strategy.

Salary ranges:

Berlin: 85 000 - 95 000 Euro annually,

Barcelona 70 000 - 80 000 Euro annually

Gdańsk, Warszawa, Kraków - 18 000 - 25 000 PLN/ monthly CoE

B2B contract (Poland) 20 000 - 27 000 PLN net + VAT monthly

What You'll Drive

• Own B2B design end-to-end: partner-facing product experiences, end-user notification and communication journeys, claims and payout flows, and the marketing website.
• -Build and maintain a B2B marketing toolkit: sales decks, one-pagers, campaign assets, and demo visuals that speak directly to partner audiences.
• Carry a strong understanding of B2B buyer contexts (OTAs, insurers, travel management companies, connectivity providers) across every deliverable, so partners get a considered product and partner experience rather than generic output.
• Contribute design thinking and user pain point insights during early-stage product and go-to-market planning, in close partnership with Product and Product Marketing.
• Run partner interviews, usability testing, and business case validation to ground deliverables in real user pain points and proof points, not assumptions.
• Test and iterate on partner-facing and end-user flows based on real usage, feeding findings back into design.
• Finalize launch collateral and gather feedback from early adopter partners.
• Feed learnings and success stories from each launch into the next, building a repeatable design process as the B2B roadmap grows.

What You'll Deliver in Your First 12 Months

• Design coverage across multiple B2B product launches, each shipping with a considered product experience and a complete partner toolkit.
• A partner and end-user experience with real continuity, from the partner-facing product to what the traveler sees.
• A library of sales and marketing collateral that measurably improves deal quality and partner trust.
• A repeatable process for taking a B2B initiative from early positioning to a complete, launch-ready toolkit.
• The first B2B case study, built from real partner feedback, that feeds directly into the next product cycle

What Sets You Apart

• Strong product designer with B2B experience and a good sense of business marking, comfortable moving from a partner-facing flow to a sales deck without losing quality in either.
• Understand B2B buyer psychology and translate those insights into product and partner experiences that drive conversion — not just polished deliverables.
• Bring research rigor: partner interviews, usability testing, and assumption validation are part of your default process, not an afterthought.
• Think in systems. You know that partner-facing products, end-user journeys, and sales collateral all draw on the same underlying context, and you design for that continuity.
• Operate well within a structured go-to-market process without losing momentum, and you understand how design timing affects speed to market.
• Communicate design decisions clearly enough to build trust with commercial stakeholders, not just design peers.
• You're comfortable in fast-moving, ambiguous environments. You take ownership and don't wait for perfect clarity, you create it.
• You work fast and pragmatically. You use tools like AI to explore ideas, validate directions, and accelerate your workflow. You know when to go deep in Figma and when to move on.
• You're an exceptional communicator. You align teams, influence stakeholders, and articulate product thinking in a way that drives decisions and builds trust.
• You collaborate closely with engineers, including distributed or external teams, and understand what it takes to turn ideas into production-ready solutions.
• You have a high bar for quality, but also strong judgment. You know when to refine and when to ship.
• You're fluent in business English.

Benefits

• Private life and health Insurance. 
• Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
• Annual travel allowance.
• Work from anywhere for up to 2 weeks/year.
• Language classes.
• Personalized progression plan. 
• Internal training programs and knowledge-sharing events.
• Unlimited, free use of AirHelp’s services.
• Pre-paid virtual card.
• Office commute subsidy.
• Access to mindfulness and well-being platform (Mindgram).
• Team days and Parties.

Apply

Apply at AirHelp

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