About the role
Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. This is a remote role that must be based in the NYC, Boston, Charlotte, or Atlanta metro areas.
The Role Tines is seeking a Senior Solutions Engineering Manager to develop, grow, and manage a high-performing team of Solutions Engineers in the Eastern US region. The ideal candidate will partner with Sales, Professional Services, and Customer Success teams to build a high-growth business in this strategic region. You will provide guidance and a roadmap to success regarding the implementation of Tines' solutions with new and existing customers while developing and executing impactful regional strategies. The successful candidate is a natural collaborator who thrives in a fast-paced, high-growth environment where you are developing and executing account strategies, building and mentoring a high-performing team, and collaborating cross-functionally with every area of the organization. What You Will Be Doing: Recruit, hire, and develop new solutions engineers and coach them on providing technical expertise to customers through sales presentations, solution designs, demonstrations, and POVs Partner with your Sales Leader counterparts to create a strategic GTM plan for the Eastern US region with clear deliverables, alignment with cross-functional teams, and measurable business outcomes Be a key member of the Eastern US leadership team for Tines with ownership of all pre-sales aspects of the business for the region Participate in success execution as both a player and a coach, performing account activities including opportunity coaching, account strategy, and technical executive sponsorship Collaborate cross-functionally with Sales, Marketing, Customer Success, Sales Enablement, Product & Engineering, and the Partnerships teams to create a consistent and scalable customer journey Foster an inclusive and collaborative solutions engineering environment with a culture of coaching, learning, growth, development, and feedback Act as an escalation point for pre-sales technical issues from the field Provide effective technical leadership and direction in customer meetings – sharing technical trends, competitive, and product information What You'll Need to Be Successful: A strong technical background in automation, security, and traditional integration technologies Prior hands-on experience in solutions engineering or technical pre-sales Ability to communicate complex technical concepts in a simple yet comprehensive way to non-technical and technical professionals alike Experience in nurturing the development of highly skilled teams Ability to gain trust across internal and external functional leaders Exceptional communication skills to understand customer needs and navigate to successful outcomes Decision making based on data with a willingness to experiment and iterate Ability to motivate change within customers and internal organization Preferred
